Rider Manager

2 days ago

Singapore XIAO CHENG PTE. LTD. Full time

**Location**: Singapore

**Job Type**: Full-time

**Job Overview**:
Flashing is an innovative local delivery service company dedicated to providing efficient and convenient delivery experiences for our customers. We are looking for an experienced **Rider Manager **to join our team, responsible for managing and supporting our rider team, optimizing performance, and coordinating daily operations.

**Key Responsibilities**:

- **Rider Recruitment and Training**: Oversee the recruitment process of riders and ensure new riders are onboarded and trained according to company standards.
- **Performance Management**: Monitor and optimize rider performance based on the company’s star-rating evaluation system, ensuring compliance with platform standards.
- **Team Leadership and Support**: Provide daily support to the rider team, addressing any issues they encounter on the job and fostering team cohesion and morale.
- **Rewards and Incentive Management**: Manage and implement the company’s rider reward mechanisms, including star bonuses and the monthly reward pool system.
- **Complaint and Dispute Resolution**: Handle and resolve rider-customer disputes or complaints in a timely manner, ensuring issues are efficiently managed and company reputation is maintained.
- **Data Analysis and Reporting**: Regularly analyze rider performance data, generate reports, and propose improvements to enhance overall operational efficiency.
- **Policy Enforcement**: Ensure riders adhere to platform operational policies, including penalties for lateness, order cancellation rates, etc.

**Job Requirements**:

- **Experience**: At least 3 years of team management experience, preferably in the delivery industry or a related field.
- **Leadership**: Strong leadership skills with the ability to motivate and lead teams toward high-performance goals.
- **Communication**: Excellent communication skills to maintain effective interactions with riders, customers, and internal departments.
- **Problem-solving**: Ability to solve complex issues and make quick decisions under pressure.
- **Data Analysis**: Proficiency in using Excel or other data analysis tools to make data-driven operational decisions.
- **Languages**: Good command of both English and Chinese.

**Benefits**:

- Competitive salary and performance-based bonuses
- Opportunity to be part of a fast-growing, innovative platform with ample career development prospects
- Flexible working hours and diverse working environment
- Regular team activities and company benefits

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