Rider Growth Analyst

**Company Description**
“To be the most loved everyday food and groceries destination” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

We are looking for a highly-driven and motivated **Rider Growth Analyst** for our team in Singapore. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you

**About the job**:
You will be based in Singapore and will report to the **Lead, Rider Growth**. Your role is to improve rider acquisition throughput (leads, conversion rates etc.) through experimentations and innovation. You will also assist in tasks which ensure smooth running of our day-to-day operations.

**Responsibilities**:

- Main owner of Rider Growth KPIs, initiating and executing projects with the aim of improving said KPIs
- Identify and solve problems by analyzing and deriving insights from large and complex sets of data, conducting tests and experiments to validate hypotheses
- Forecast, manage and define the allocation strategy for rider acquisition & growth budget
- Analyze and track the performance of campaigns and incentives related to rider supply, with a focus on cost and performance optimization
- Build reports and dashboards to track KPIs
- Improve quality, conversion rates and lead times of the rider onboarding workflow with a focus on automation, digitalization and cost optimization
- Develop models to anticipate supply needs on a zonal level, as well as daily/weekly growth achievements
- Ideate and conceptualize the design and messaging of creatives for rider acquisition purposes, consistently monitoring performance marketing metrics
- Collaborate with the regional team to ensure effective product roll outs
- Identify product features improvements and bugs for resolution to enhance rider onboarding and rider app experience
- Ensure compliance with the government regulations and company policies and coordinate regular training/testing for the Logistics team
- Other ad-hoc duties as assigned

**Qualifications**
- Relevant experience in data analytics and enjoys working with large and complex sets of data
- Proactive, strong problem solving skills with the eagerness to bring fresh ideas to the table
- Excellent communication, collaboration and presentation skills, comfortable working cross-functionally and presenting to leadership/ C-Suite
- Excellent SQL and Excel skills, Python is a plus
- Working knowledge of Tableau (or any BI reporting tool)
- Experience with marketing & growth analytics (good to have)

**Additional Information** What we offer**:

- A dynamic and challenging working environment with a steep learning curve
- Responsibility from day one in the leading food delivery company in the world
- The opportunity to be part of a happy, high functioning and smart team
- Periodic fun, engaging company events & team activities
- A company committed to developing you personally and professionally.
- A vibrant and international team with diverse backgrounds from all over the world
- A culture that empowers you to take full ownership of your work and career

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.