Services Program Manager

Location: Singapore, Singapore

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas.

**Responsibilities**:

- Controls and manages budget versus actual costs/revenue for assigned Service programs. This includes monitoring and approving outgoing funds, creating budget authorizations as well as identifying and maximizing revenue opportunities.
- Supports the bid process by providing and reviewing the financial modeling for potential Services programs or for the service aspect of combined Hardware/Services bids.
- Upon bid award and handover, conduct the internal and customer program kick-off and related activities including budget authorization and service validation review.
- Review/approve all offer letters or proposals on Services programs or the Services aspect of combined Hardware/Services bids for assigned programs.
- Provides updates to the Strategic Business Plan (SBP) with revenue and cost projections from one to five years into the future.
- Attends all combined Hardware/Services kick-off and bid meetings, providing input on commercial terms, strategies and baselines for Services offerings. Ensures that all costs required to support the bids are captured and accurately accounted for.
- Liaises with Account Manager and Regional Sales staff to provide dynamic updates to active bid proposals and identifies new Service offering opportunities / PCO’s for their customers.
- Reports regularly to Management the program EACs and how they track budget versus actuals. Be able to explain any variances to revenue or costs and mitigation plan with expected commercial/financial results.
- Directly oversee program activities, including leading cross-functional service delivery teams (composition dependent on scope of services provided in each contract) to assure the accomplishment of program objectives, Service Level Agreements, and other commitments in a profitable way that meets or exceeds customer and Thales expectations.

**Requirements**:

- Minimum Bachelor's degree in Engineering, Business, or related field
- Minimum 5 years of project or technical management experience in the aviation industry
- Minimum 3 years of experience in a technical position related to aircraft or avionics systems and FAA or equivalent regulatory requirements
- Ability to establish effective communications with multicultural customers located in different time zones
- Strong numerical skills and ability to interpret P&L and other financial statements
- Familiarity with SAP, Primavera, Microsoft Project tools
- Travel frequency may be up to 25% of yearly schedule

**Other information**:

- Working Location: Changi
- Working Hours: Monday - Friday, 9am - 6pm
- Company shuttle bus is provided at designated MRT stations