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Telephone Operator/ Senior
2 weeks ago
**Job Highlights**:
- Centrally located at Clarke Quay MRT
- Comprehensive Employee benefits
- Energetic & Innovative Work Culture
**Job Description**:
**Summary of Responsibilities**:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Receive, acknowledge and relay all incoming calls on the switchboard and telephones, in the department, to the parties concerned in a fast, accurate and courteous manner.
- Program the wake-up calls requested with the Hotel computer system.
- Ensure that all wake-up calls and reminders are promptly and correctly executed.
- Note daily events and new instructions on the white board in the Telephone Department.
- Assist in changing faulty phones, where applicable.
- Assist guests and team member on relevant enquiries.
- Transmit or relay accurately and promptly all messages requested by guests and team member.
- Records all long distance calls made through operators and file the overseas call form.
- Assist guests and team member for connection on overseas calls.
- Report to Superior of any fault or incidence encountered during working hours
- Call doctor/ambulance for guests or team member when required and the police or fire-engine when the urgency arises.
- Any other task assigned by the management
**Qualifications**:
- Minimum 1 year related experience in a similar capacity
- Knowledge in Microsoft Office and Opera
- Knowledge in using the FCS system
- Knowledge in using the switchboard
- Confident in oral and written communication
- Rotating shifts
- Transport provided where applicable