Middle Office, Transaction Banking

**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $6,000 - $11,000 Per Month**Date Posted**
- 5 hours agoAdditional Details

**Job ID**
- 120944**Job Views**
- 1Roles & Responsibilities

**Department Description**

This role is located within the Middle Office of the Trade Finance team of Global Transaction Bank "GTB" in Singapore.

The role is a team lead, client-facing and is the key liaison between client and the back-office for Cash Management and Trade Finance for transactions.

**Missions**
- Lead the Middle office for GTB which includes both Cash Management and Trade Finance and in close collaboration with GTB Head, ensure a smooth functioning of the Middle office and a seamless client solution delivery
- Maintain a well
- balanced GTB Middle Office with sufficient cross training and with and effective back up plan in place to ensure no disruption of services
- Keep updated on all products and solutions and ensure a high degree of client service
- Efficient working relationship with all the stakeholders, including GTB front office and back office for both PCM (Payments and Cash Management) and TRA (Trade Finance and Services)
- Ensure NIL incident/client complaint

1. Commercial relationship with current and prospective customers:

- Management of communication with clients on their transactions
- Awareness and understanding of clients’ need to meet their expectations
- Displaying complete ownership and accountability of client transactions
- Actively ensure client satisfaction with the bank

2. Handling of day-to-day PCM and TRA implementation activities
- Set up of Accounts, Collection, Payment and Liquidity Management solution by engaging with relevant stakeholder and technical teams
- Good understanding of Trade products and efficient engage with back office for seamless delivery of solutions
- Control of compliance and conformity of transactions with bank’s policies and guidelines in close collaboration with the Back-Office

3.Handling of physical documents
- Receipt of physical documents from customers / banks
- Verification of workability, consistency and completeness of the documents / verification of signing authority
- Preparation of covering note and scanning of the documents
- Electronic transmission of digitalized documents to the Back-Office for processing
- Dispatch of original documents to customers or issuing/collecting banks

4.Handling/Review of documentation for client on-boarding
- Review client’s documentations for completeness and compliance against the bank’s policies and procedures
- Liaise with internal teams/client to rectify all inconsistencies/discrepancies noted
- Ensure completion of documentation review within the stipulated timeline for clients to start transacting with the bank

5. Workflow and process management
- Monitor the work queue and ensure all transactions are given appropriate priority and completed
- Regularly review processes in place to meet internal and external requirements
- Regular, daily interaction with the Back Office on transactions

6. Internal liaisons
- Communicate with Treasury, Compliance, Legal departments as required
- Obtain limit approvals, where necessary, for transactional processing
- Manage transactions within pre-approved limits and escalate for approvals where necessary
- Update changes instructed by client re account management
- Support sales team in terms of operational queries

7. Provide effective administrative support
- Managing daily activities with internal and external service providers
- Maintain proper record of transactions
- Safekeeping of original documents
- Timely and accurate preparation of routine and ad-hoc reports

**PROFILE**

**ACADEMIC BACKGROUND AND CERTIFICATIONS, EXPERIENCE**
- Min 5-7 years of experience in handling Trade Finance transactions
- Knowledge of Cash Management (Account Services, Collections, Payments) and Letters of Credit and Documentary Collections and attendant rules (UCP 600, URC 522)
- Knowledge of bank guarantees (URDG758, ISP98)

**OPERATIONAL SKILLS**
- Leadership skills and experience in handling a team would be desirable
- Ability to interact with clients of the bank
- Strong interpersonal skills
- Process orientation
- Detailed and meticulous in handling documents
- Effective communication skills (verbal and written)
- Skills in organizing and prioritizing work assignments to meet transaction deadlines

**BEHAVIORAL SKILLS**

1. Client-Oriented

2. Interpersonal Skills

3. Accountability

4. Risk Awareness

5. Ability to Cooperate

6. Demonstrate Empathy and Foster Mutual TrustTags

middle

office

transaction

banking