Middle Office, Transaction Banking

**Responsibilities**:

- Lead the Middle office for GTB which includes both Cash Management and Trade Finance and in close collaboration with GTB Head, ensure a smooth functioning of the Middle office and a seamless client solution delivery
- Maintain a well
- balanced GTB Middle Office with sufficient cross training and with and effective back up plan in place to ensure no disruption of services
- Keep updated on all products and solutions and ensure a high degree of client service
- Efficient working relationship with all the stakeholders, including GTB front office and back office for both PCM (Payments and Cash Management) and TRA (Trade Finance and Services)
- Ensure NIL incident/client complaint

1. Commercial relationship with current and prospective customers:

- Management of communication with clients on their transactions
- Awareness and understanding of clients’ need to meet their expectations
- Displaying complete ownership and accountability of client transactions
- Actively ensure client satisfaction with the bank

2. Handling of day-to-day PCM and TRA implementation activities
- Set up of Accounts, Collection, Payment and Liquidity Management solution by engaging with relevant stakeholder and technical teams
- Good understanding of Trade products and efficient engage with back office for seamless delivery of solutions
- Control of compliance and conformity of transactions with bank’s policies and guidelines in close collaboration with the Back-Office

3.Handling of physical documents
- Receipt of physical documents from customers / banks
- Verification of workability, consistency and completeness of the documents / verification of signing authority
- Preparation of covering note and scanning of the documents
- Electronic transmission of digitalized documents to the Back-Office for processing
- Dispatch of original documents to customers or issuing/collecting banks

4.Handling/Review of documentation for client on-boarding
- Review client’s documentations for completeness and compliance against the bank’s policies and procedures
- Liaise with internal teams/client to rectify all inconsistencies/discrepancies noted
- Ensure completion of documentation review within the stipulated timeline for clients to start transacting with the bank

5. Workflow and process management
- Monitor the work queue and ensure all transactions are given appropriate priority and completed
- Regularly review processes in place to meet internal and external requirements
- Regular, daily interaction with the Back Office on transactions

6. Internal liaisons
- Communicate with Treasury, Compliance, Legal departments as required
- Obtain limit approvals, where necessary, for transactional processing
- Manage transactions within pre-approved limits and escalate for approvals where necessary
- Update changes instructed by client re account management
- Support sales team in terms of operational queries

7. Provide effective administrative support
- Managing daily activities with internal and external service providers
- Maintain proper record of transactions
- Safekeeping of original documents
- Timely and accurate preparation of routine and ad-hoc reports

**Profile required**:

- Min 5-7 years of experience in handling Trade Finance transactions
- Knowledge of Cash Management (Account Services, Collections, Payments) and Letters of Credit and Documentary Collections and attendant rules (UCP 600, URC 522)
- Knowledge of bank guarantees (URDG758, ISP98)

Operational Skills
- Leadership skills and experience in handling a team would be desirable
- Ability to interact with clients of the bank
- Strong interpersonal skills
- Process orientation
- Detailed and meticulous in handling documents
- Effective communication skills (verbal and written)
- Skills in organizing and prioritizing work assignments to meet transaction deadlines

Behavioural Skills
- Please select 6 skills from the leadership model
- Client-Oriented
- Interpersonal Skills
- Accountability
- Risk Awareness
- Ability to Cooperate
- Demonstrate Empathy and Foster Mutual Trust

**Business insight**:
Company Description

Societe Generale* is one of the largest European financial services groups. Based on a diversified and integrated banking model, the Group combines financial solidity with a strategy of sustainable growth, and aims to be the reference for relationship banking, recognised on its markets, close to clients, chosen for the quality and commitment of its teams. Societe Generale has been playing a vital role in the economy for 150 years. With more than 145,000 employees, based in 66 countries, we serve on a daily basis 31 million clients throughout the world. Societe Generale’s teams offer advice and services to individual, corporate and institutional customers in three core businesses: Retail banking in France with the Societe Generale branch network, Credit du Nord and Boursorama, offering a comprehensive range of multi-channel financial ser