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Membership Administrator

3 weeks ago

Singapore British Chamber Of Commerce Singapore Full time

**Membership Administrator**:
**JOB SUMMARY**:
Members form the heart of the British Chamber of Commerce Singapore. This role requires someone who is customer service orientated, proactive, can spot opportunities, and supports the smooth running of the Chamber membership team, with regular liaison with Members, Marketing and Communications, Accounts and Events team.

We see this role developing into other key areas of the Chamber, connecting with the business eco-system, with the potential to support, grow and lead on other key opportunities as the Chamber develops.

**KEY RESPONSIBILITIES**:

- Tasks will include but are not limited to:

- Responsible for the management and administration of the membership database
- Day to day administration of new and renewing members
- Work with Head of Membership to manage onboarding of new members, produce and send new member information and renewal packs
- Maintenance of member records and correspondence
- Maintain monthly records for membership database
- Update member correspondence as required
- Management of membership payments
- Prepare and send out invoices
- Manage and issue renewal notifications
- Liaise with accounts to monitor outstanding renewal payments & update payments received
- Liaising with Marketing
- Provide monthly updates of new members for publication
- Inform and confirm required support for New Member Briefing marketing tools
- Handling general membership enquiries
- Reporting
- Produce membership reports monthly
- Day to day management of third-party providers and member discounts
- Assist with Member events and committee administration
- Organisation and attendance of the monthly New Member Briefing presentation
- Attendance at flagship Chamber events
- Support the identification of new potential members and build a network of companies for the benefit of the Chamber

**MINIMUM ESSENTIAL EXPERIENCE & SKILLS**:

- 1-2 years’ experience in a similar customer-facing role
- Ideally experience of a member-based organisation or similar
- Business Studies degree or related qualifications of advantage
- Good communication and interpersonal skills, fluent in the English language, both spoken and written
- Comfortable speaking to all levels within an organisation
- Proficient in Excel, Word and PowerPoint
- Experience in database analysis and handling of CRM
- Excellent attention to detail and a team player
- Fast learner and adaptable to a SME environment

**KEY ATTRIBUTES**:

- Organises self and work effectively, and proactively seeks means to better the service offering
- Ability to work in a small team and makes best use of resources
- Takes responsibility and uses initiative to deliver high quality work
- High attention to detail
- Understands and focuses on customer needs
- Good communication and interpersonal skills