Vp, Direct Sales Operations

**Some careers grow faster than others.**

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction.

We are currently seeking a high calibre professional to join our team as a **VP, Direct Sales Operations.**

**Principal Responsibilities**
- Ensure day-to-day mid-office operations run smoothly, providing support to the sales processes across the channels in Direct Sales, namely Mortgage Sales & Retention, EBS and providing relevant support to 3rd party sales channel
- Managing MIS Data for Direct Sales for purpose of sales performance & management reporting and internal analytics
- Acting as the key liaison for Operations with other departments across WPB
- Driving continuous improvements in efficiencies, cost management and eliminating duplications across Direct Sales, in conjunction with Business Assurance, 1st and 2nd LODs
- Leading the drive for innovation in determining the future for Operations in HSBC Direct Sales
- Driving strategic projects such as straight through processing and service re-engineering with a focus on End-to-End optimization and customer service improvement
- Facilitate towards improving the quality of service provided to customers with the aim of maximizing satisfaction & mínimalizing complaints, measured by NPS
- Planning resources within Direct Sales Operations enabling expertise to be leveraged and optimally utilized, while driving continuous quality improvement and service excellence culture
- Ensuring effective management of staff development and performance by driving on-going career development and training plans to improve staff knowledge and motivation, optimizing redeployment capabilities for future operational requirements

Requirements
- Bachelor’s degree or over 5 years of relevant retail banking experience
- Possess sound and proven track records in term of managing an effective Operations team
- To have forward-mindset to drive improvements in anticipation of market or regulatory related changes
- Strong business development and negotiation skills
- Knowledge and experience in banking and financial markets will be beneficial
- Ability to manage multiple tasks and demonstrate analytical and documentation skills
- Ability to work with mínimal supervision
- Team management experience
- A high level of drive to excel and thrive in a diverse environment
- Outgoing disposition and excellent communication and interpersonal skills
- Strong leadership skills and motivational
- Ability to partner with internal and/or external stakeholders"

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.