Customer Experience Manager

Hegen is a fast-growing company specialising in mother and baby products and with a mission to enhance the breastfeeding journey and help ease the transition into parenthood with meaningful products and services. As one of the top 10 fastest growing companies in Singapore, Hegen takes pride in creating innovative and practical solutions for time-strapped...

The role of the Customer Experience Manager is to assist the Customer Experience (CX) Management team in the smooth running of front-of-house services, to be an exemplary role model to other members of staff - to coach and guide them and to provide a friendly, efficient and knowledgeable service to all our customers. **Key Responsibilities** Customer...

**Customer Experience Manager** The Customer Experience (CX) Manager role is to mentor, train and lead the Customer Experience team, who are the faces of Core Collective. Core Collective is not just a fitness nor wellness business, it is a hospitality business at its core and thus a high level of customer excellence should be achieved. About Core...

Job SummaryThe Customer Services Manager is responsible for overseeing the customer service operations, ensuring excellent service delivery, and managing a team to enhance customer satisfaction in a fast-paced courier services environment.Main ResponsibilitiesDeveloping Customer Service Policies: Create and implement customer service policies and procedures...

**Job Description**We are seeking a talented Customer Experience Manager to lead our team at Valiram Group (Luxury Ventures Pte Ltd) in delivering exceptional customer experiences. As a manager, you will focus on building long-lasting relationships with customers, driving sales growth, and upholding our luxurious brand image.**Key Responsibilities**Develop...

**Tasks**: - Drive the regional strategy and ensure cross-functional integration, management, and planning for a best-in-class Customer Experience across the customer journey, maximizing customer excitement at each individual touchpoint. - Manage and develop the Customer Experience function to enhance performance by setting clear KPIs and measuring against...

About the Job:We are looking for an experienced Customer Experience Manager to join our team at SUPERSTAR TRADERS & DISTRIBUTORS PTE. LTD.. In this role, you will be responsible for leading and managing our customer experience initiatives to drive business growth.The ideal candidate will have a strong background in customer experience, with excellent...

The Customer Experience Manager will be responsible for leading the team that manages the customer experience throughout the order fulfillment process. This includes ensuring that all customer interactions are handled professionally and efficiently, and that all customer issues are resolved promptly and effectively.Key Responsibilities:Team Leadership: Lead...

About the OpportunityWe are looking for a Customer Experience Manager to join our team in Singapore. As a Customer Experience Manager, you will be responsible for ensuring that our customers have a positive experience with our company, by providing exceptional customer support and ensuring that their technical issues are resolved promptly and efficiently.Key...

Ergoworks Lifestyle Pte. Ltd. is committed to delivering exceptional customer experiences and driving sales growth through innovative strategies. As a Management Trainee, you will play a critical role in achieving these objectives by overseeing the daily management of our retail showroom, managing inventory, and providing excellent customer...

Roles & ResponsibilitiesPosition SummaryProvides leadership that optimizes sales result with specific ownership for the customer experience on the sales floor. Drives result by developing and executing short term action plans and long-term strategies. Leads brand initiatives to create an excellent Associate and customer experience while meeting and...

Job DescriptionAs a Customer Experience Manager at HAVE FUN YISHUN PTE. LTD., you will be responsible for creating and executing strategies to deliver exceptional customer experiences across all touchpoints. This includes developing and implementing processes to improve operational effectiveness, maintaining a safe and clean work environment, and working...

The hiring company is a lifestyle product manufacturer and retailer and is currently looking for a Customer Experience Manager to join their dynamic team. **Responsibilities**: - Lead and execute customer experience projects - Conduct in depth research and investigations to understand consumer behaviours, demographics and needs - Conduct brainstorming...

The hiring company is a lifestyle product manufacturer and retailer and is currently looking for a Customer Experience Manager to join their dynamic team. **Responsibilities**: - Lead and execute customer experience projects - Conduct in depth research and investigations to understand consumer behaviours, demographics and needs - Conduct brainstorming...

We are an IT support group seeking a talented Product Owner to lead the development of our case management tool, 1Point B2C. The ideal candidate will have a strong understanding of operations, customer service, and IT systems, with experience in Agile project management and digital transformation.Job Description:The successful candidate will be responsible...

**The Responsibilities**: - To oversee/manage all incoming after Sales Service escalations. - Improve Customer Service level. - Train new staffs on Customer handling skill sets. - Handled all completed surveys, analysis and assist all complaints customers when needed. Respond within one working day, to come out with a solution (swap/refund). **The...

Job DescriptionWe are seeking a Customer Experience Manager to join our team at THALES DIS (SINGAPORE) PTE. LTD.Key ResponsibilitiesBuild and Maintain Relationships with customers to meet their needs, providing exceptional service and support throughout the purchase process.Manage Communication effectively with customers, ensuring timely responses to...

Job DescriptionThe Customer Experience Manager role at DR HANNAH TCM PTE. LTD. is a critical position that requires a highly skilled professional to deliver exceptional customer experiences.

**About This Role** Job Summary: To lead the Customer Support & Services team in Singapore to deliver exceptional customer service experience by providing efficient and prompt resolution of customers’ queries, complaints or issues; while maintaining high level of customer satisfaction and first contact resolution. To also develop and implement initiatives...

Role Overview:A highly skilled and experienced professional is sought after to manage customer escalations and complaints. The successful candidate will be responsible for investigating service issues, identifying opportunities for process improvements, and coaching team members. This role requires strong communication skills, empathy, and the ability to...