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Customer Experience Manager

2 weeks ago

Singapore Cultivar Asia Pte Ltd Full time

The hiring company is a lifestyle product manufacturer and retailer and is currently looking for a Customer Experience Manager to join their dynamic team.

**Responsibilities**:

- Lead and execute customer experience projects
- Conduct in depth research and investigations to understand consumer behaviours, demographics and needs
- Conduct brainstorming sessions and workshops and stakeholders using consumer insights and research for development of new ideas
- Support and mentor customer service team in handling related issues and provide effective problem solving
- Monitor team performance and set KPIs and SOPs
- Ensure customer complaints are resolved effectively in a timely manner, while upholding the company reputation.
- Work with internal parties and external partners to execute adhoc projects in the areas of consumer experience.
- Support HODs where necessary
**Requirements**:

- At least 5 years of experience in Customer Service
- Minimum Diploma in business or relevant field
- Creativity and high level problem solving skills.
- IT-savvy
- Experience in project management is a good to have
- Zendesk software knowledge is a good to have

EA License Number: 19C9782

EA Personnel Number: R2199602 (Felicia Giovani)

**Job Types**: Full-time, Permanent

**Salary**: $6,000.00 - $6,500.00 per month