Customer Experience Manager
15 hours ago
We are seeking a dedicated individual to join our team as a Customer Experience Manager. In this role, you will be instrumental in championing customer-focused strategies and overseeing the design, execution, and management of the Net Promoter Score (NPS) program.
About the RoleThe Customer Experience Manager will be responsible for leading efforts to collect, analyze, and address customer feedback, collaborating with other units to improve the overall customer experience.
Responsibilities- Develop and manage internal CX resources to empower learning and knowledge
- Manage the end-to-end process for Relational NPS, Customer NPS, and Transactional Experience
- Analyze customer feedback and identify crucial trends to deliver actionable insights
We are looking for a proactive and assertive individual who can think quickly and confidently manage and engage stakeholders on their own. You should have a strong understanding of research and data, as well as analytical horsepower and business judgment to identify key insights.
BenefitsThis role offers a unique opportunity to collaborate with different teams across the organization and contribute to shaping the business strategy. You will have the chance to develop and implement customer-focused initiatives and make a meaningful impact on the customer experience.
What We OfferWe offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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Customer Experience Manager
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Singapore SG MEDICAL PTE. LTD. Full timeWe are a medical company with strong product lines (medical equipment) homecare therapeutic area. Due to rapid expansion, we are looking for independent and diligent individuals to join our team. We serve with distinction and provide comprehensive healthcare needs to our partners. As a total solutions partner, our goal is to provide our customers with the...
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Manager, Customer Experience
1 day ago
Singapore Singtel Full timeJoin to apply for the Manager, Customer Experience role at Singtel Be a Part of Something BIG At Singtel, our customers are central to our business. Gaining insight into their needs, motivations, and how we can better serve them is essential to shaping our business strategy. Customer experience remains a fundamental element of this approach. We are seeking...
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Customer Experience Manager
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Customer Experience Manager
2 days ago
Singapore PRISM Full time**Description**: Key Responsibilities: - Customer Service Process Design: - Assess, design, and optimize customer service processes to enhance efficiency and customer satisfaction. - Implement best practices and workflows to streamline customer interactions. - Lead process improvement initiatives to reduce response times and enhance the customer journey. -...
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Manager, Customer Experience
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Singapore INCOME INSURANCE LIMITED Full timeCreate optimised and seamless customer experiences across O2O2O (online - offline - online) spanning a multitude of touch points across Income and user experience documentation that includes user personas, user flows, wireframes and site maps - Lead and/or contribute towards CX Strategies / Blueprint design with partner agency(ies) for respective streams...
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Manager Customer Experience
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Manager, Customer Experience
1 day ago
Singapore Singtel Group Full timeSelect how often (in days) to receive an alert: At Singtel, our customers are central to our business. Gaining insight into their needs, motivations, and how we can better serve them is essential to shaping our business strategy. Customer experience remains a fundamental element of this approach. We are seeking someone who is passionate about customer...
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Customer Experience Manager
3 days ago
Singapore beBeeCustomerService Full time $4,500 - $8,500Job Title: Customer Experience ManagerWe are seeking a Customer Experience Manager to oversee the delivery of exceptional customer experiences across our organization. The successful candidate will be responsible for managing, mentoring, and coaching team members to achieve quality and productivity.Key Responsibilities:Develop and implement procedures to...
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Customer Experience Manager
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Singapore beBeeLeader Full time $90,000 - $120,000Job TitleA Supervisor role is available in our Customer Support team.About the JobThis is an opportunity to lead a specialized team of customer-focused support analysts who own high-value customer relationships essential to our mission. You will play a crucial role ensuring we deliver an outstanding high-value customer experience globally.Key...
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Manager, Customer Experience
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Singapore Singtel Full timeJoin to apply for the Manager, Customer Experience role at Singtel Be a Part of Something BIG At Singtel, our customers are central to our business. Gaining insight into their needs, motivations, and how we can better serve them is essential to shaping our business strategy. Customer experience remains a fundamental element of this approach. We are...
