Associate, Fss Implementation

Job ID: 24523

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 30 May 2025

**JOB SUMMARY**
- Responsible for logging and tracking the change requirements identified during the new business client implementation process.
- Compiling the MIS reporting on change requests in relation to volume, approvals, rejections, delivery dates.
- Delivery of technical channels to the Client including API’s, H2H, S2B including training.
- Supporting the senior implementation mangers with the delivery of complex client mandates.
- Assisting with the delivery of the project change delivery framework and methodology.
- Project managing the implementation of new client business.
- Coordinating and supporting UAT scoping and requirements to facilitate the delivery of new client mandates
- General MIS collation and creation for departmental tracking against KPI’s.
- Execute project administration tasks

**RESPONSIBILITIES**

**Strategy**
- Identifies common themes, in particular pain points in implementations and takes steps to streamline the onboarding processes wherever possible.
- Maintains appropriate commercial balance between needs of clients and long-term profitability / efficiency of the business.

**Business**
- Works closely with Sales/BAM/Product/Coverage teams to fully understand the client and its business and thereby formulate appropriate onboarding plans and appropriately log change requests.
- Achieve positive client feedback and client’s willing to act as SCB referees for future business.
- Maintain close and collaborative relationships with internal stakeholders and key clients
- Provides regular implementation updates and escalates key issues on a timely basis to line manager
- Clients range in size from small, single market, single product clients to those using multiple products in multiple-markets.
- Top clients, especially multi-market clients, expect global best practice in their interaction with SS and the jobholder needs to be highly client centric, receptive to client requests, whilst also safeguarding the Bank’s commercial and regulatory interests

**Processes**
Client Implementations
- Support completion of Client implementations within the agreed timelines.
- Meet the key milestones agreed with the Client
- Complete implementations within budget
- Achieve and aim to exceed all of the Clients’ expected benefits
- Delivery of technical channels to the Client including API’s, H2H, S2B.
- Conduct FSS S2B Training to Clients
- Communicates implementation progress to internal Stakeholders
- Sales Support
- Active engagement in solution design
- Participates in Client meetings/workshops/presentations.
- Support RFP/RFI process
- Channels Development
- Feedback to the Channels team Client feedback and requests for enhancement.
- Support new functionality testing
- Support / coordinate client testing
- Channels Commercialization
- Participate in Channels roll out campaigns
- Participate in conversion campaigns
- Participate in utilization campaigns
- Client Servicing
- Monitor and track any open issues from the implementation through to resolution post the Client going live.
- Respond to issues/requests escalated by SS CSM
- Provide advice and support to the Client post implementation

People and Talent- Sets appropriate tone and expectations from the FSS team and works in collaboration with risk and control partners locally.
- Actively participates in on-going training and development initiatives.
- Objectively provides feedback to Client Solution team members and managers, and provides guidance when necessary to enhance client experience and business outcome.

**Risk Management**
- Proactively maintains an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them.
- Ensures all regulatory and compliance initiatives surrounding the FSS business are understood and adhered to, and escalates any concerns through management, and other channels, in a timely and effective manner.

**Governance**
- Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Delivers ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
- Ensures the process, commercials, and necessary governance are in place to govern the roll-out of the product.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Work to ac