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Desktop Support Engineer L2
2 weeks ago
**Engineer strongly preferred to have at least 1-2 years of WOG and VIP support experience.**
**Job Location : Jurong**
**To be on 24x7 standby and support VIP via phone after office hour.**
Minimum three (3) years of Desktop Support, ICT End User Computing or Service Desk Agent experience with networking and system administration background;
- Ability to perform advanced technical troubleshooting and problem analysis;
- Ability to effectively and efficiently resolve technical problems escalated by Level 1 Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues;
- Have excellent communications and inter-personal skills and are able to express themselves clearly in both spoken and written English
Possess at least one (1) of the following certification or educational qualification:
(i) Microsoft Certified Technology Specialist (MCTS) in Windows Client or equivalent;
(ii) Microsoft Certified Solution Expert (MCSE) in one or more of the following:
Desktop Infrastructure, Server Infrastructure, Communication or equivalent;
or
(iii) CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent
**Salary**: $2,800.00 - $3,200.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Experience**:
- Desktop support: 1 year (preferred)
Work Location: In person