
Contact Center Developer
15 hours ago
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.
**Your day at NTT DATA**
**What you'll be doing**
RESPONSIBILITIES
- Work with Project Implementation Team and support the Contact Centre System in a collaborative environment.
- Engagement with Client.
- Manage post implementation support whenever required.
- Use creative and innovative solutions to solve client problems.
- Problem solving in identifying problems on systems with data gathering and analysis and provide technical solutions.
- Write the code that you are proud of and the code must be maintainable and testable
- Maintains security, integrity, and business continuity controls and documents.
- Ensure compliance to policies, processes and standards, both internal and clients’ organization
**REQUIREMENTS**:
- Proficiency in Java, Javascript or other languages used for customization.
- Proficiency in RESTful API.
- Basic understanding of Finesse Gadget customization.
- Experience in MS SQL and Maria Databases.
- Good to have Spring boot framework knowledge.
- 2-5 years of software development experience in Java.
- Good Experience in Node JS.
- Good Experience in SQL Query.
- Good Understanding of relational database modelling concepts.
- Able to work independently as well as in a team when dealing with support cases.
- Contact Center exposure will be highly preferred.
- Experience from System integrator environment preferred.
- A keen technology trend follower and able to propose how these emerging technologies can be adapted in project.
- Familiar with Software Development Lifecycle, and Agile methodology
- Source code management
- Self-starter attitude is a must.
- Able to work in areas outside of your usual comfort zone and get things done quickly
- Exceptional communication skills and able to present and demonstrates solutions to clients
- Polite and able to communicate well to the clients; Client-oriented.
- Analytical and possess good troubleshooting skills.
- Willing to work in extended hours and weekend activities.
**Workplace type**:
**About NTT DATA**
**Equal Opportunity Employer
-
Contact Center Manager
6 days ago
Singapore Terra Systems Full timeOverview Since its incorporation in 2003, Terra Systems has become a leader in IT systems integration, providing customized, efficient, and cost-effective solutions to enterprises of all sizes. Headquartered in Singapore, Terra Systems operates in over 10 countries in the Asia Pacific region. We specialize in designing, building, managing, and optimizing IT...
-
Contact Center Supervisor
2 weeks ago
Singapore beBeeLeadership Full time $54,000Job Title: Contact Center SupervisorWe are looking for a dedicated and experienced professional to lead our Contact Center team. As a Contact Center Supervisor, you will be responsible for overseeing daily operations, ensuring high service levels, and supporting the growth and development of your team.This is an excellent opportunity for someone who is...
-
Contact Center Trainer
2 weeks ago
Singapore TERRA SYSTEMS PTE. LTD. Full time $70,000 - $120,000 per yearAbout UsTerra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives to the next level.Key Responsibilities:Design & Develop...
-
Contact Center Trainer
1 week ago
Singapore Terra Systems Full timeOverview Terra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives to the next level. Key Responsibilities Design & Develop...
-
Contact Center Engineer
2 weeks ago
Singapore ITCAN Full timeRoles Descriptions Job Descriptions - Design, build, test, implement and support intelligent customer contact solutions - Creation of user accounts and assignment of those accounts to various roles/queues within the Contact Center System. - Building, testing and deploying ACD call routing solutions for various departments within UVA Health. - Effectively...
-
Contact Center Trainer
2 weeks ago
Singapore TERRA SYSTEMS PTE. LTD. Full timeRoles & ResponsibilitiesAbout UsTerra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives to the next level.Key...
-
Contact Center Trainer
2 weeks ago
Singapore TERRA SYSTEMS PTE. LTD. Full time**About Us**: Terra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives to the next level. **Key Responsibilities**: - **Design...
-
Contact Center Trainer
2 weeks ago
Singapore TERRA SYSTEMS PTE. LTD. Full timeAbout Us Terra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives to the next level.Key Responsibilities: Design & Develop...
-
Contact Center Trainer
4 days ago
Singapore TERRA SYSTEMS PTE. LTD. Full timeAbout Us Terra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives to the next level. Key Responsibilities: Design &...
-
Contact Center Developer
2 weeks ago
Singapore NTT SINGAPORE PTE. LTD. Full timeDesigns, builds, tests, deploys, optimizes and supports systems implementation in a collaborative environment and committed to contribute in a team - Collects detailed client requirements and translate them into solutions that meet client needs and expectations. - Presenting of deployment designs to client - Engagement with PreSales team for project effort...