Contact Center Developer

5 days ago

Singapore NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

**What you'll be doing**

RESPONSIBILITIES
- Work with Project Implementation Team and support the Contact Centre System in a collaborative environment.
- Engagement with Client.
- Manage post implementation support whenever required.
- Use creative and innovative solutions to solve client problems.
- Problem solving in identifying problems on systems with data gathering and analysis and provide technical solutions.
- Write the code that you are proud of and the code must be maintainable and testable
- Maintains security, integrity, and business continuity controls and documents.
- Ensure compliance to policies, processes and standards, both internal and clients’ organization

**REQUIREMENTS**:

- Proficiency in Java, Javascript or other languages used for customization.
- Proficiency in RESTful API.
- Basic understanding of Finesse Gadget customization.
- Experience in MS SQL and Maria Databases.
- Good to have Spring boot framework knowledge.
- 2-5 years of software development experience in Java.
- Good Experience in Node JS.
- Good Experience in SQL Query.
- Good Understanding of relational database modelling concepts.
- Able to work independently as well as in a team when dealing with support cases.
- Contact Center exposure will be highly preferred.
- Experience from System integrator environment preferred.
- A keen technology trend follower and able to propose how these emerging technologies can be adapted in project.
- Familiar with Software Development Lifecycle, and Agile methodology
- Source code management
- Self-starter attitude is a must.
- Able to work in areas outside of your usual comfort zone and get things done quickly
- Exceptional communication skills and able to present and demonstrates solutions to clients
- Polite and able to communicate well to the clients; Client-oriented.
- Analytical and possess good troubleshooting skills.
- Willing to work in extended hours and weekend activities.

**Workplace type**:
**About NTT DATA**

**Equal Opportunity Employer

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