Contact Center Developer

2 weeks ago

Singapore NTT SINGAPORE PTE. LTD. Full time

Designs, builds, tests, deploys, optimizes and supports systems implementation in a collaborative environment and committed to contribute in a team
- Collects detailed client requirements and translate them into solutions that meet client needs and expectations.
- Presenting of deployment designs to client
- Engagement with PreSales team for project effort sizing advisory
- Manage post implementation support issues (fault call tickets - P1 case) whenever required
- Use creative and innovative solutions to solve client problems with Proof of Concepts (POCs)
- Problem solving in identifying problems on systems with data gathering and analysis and provide technical solutions.
- Conduct internal training as part of knowledge sharing
- Write the code that you are proud of and the code must be maintainable and testable
- Maintains security, integrity, and business continuity controls and documents.
- Ensure compliance to policies, processes and standards, both internal and clients’ organization

**REQUIREMENTS**
- 5 - 8 years of software development experience in Java
- Good Experience in Java Script
- Good Experience in backend and/or front end development.
- Good Experience in writing SQL queries and stored Procedure.
- Experience in MS SQL Server and SQL server administration is required
- Solid understanding of relational database modeling concepts
- Able to work independently as well as in a team when delivering projects
- Contact Center exposure will be highly preferred
- Experience from System integrator environment preferred
- A keen technology trend follower and able to propose how these emerging technologies can be adapted in project.
- Familiar with Software Development Lifecycle, and Agile methodology
- Source code management
- Self-starter attitude is a must.
- Able to work in areas outside of your usual comfort zone and get things done quickly
- Exceptional communication skills and able to present and demonstrates solutions to clients
- IVR development skills are required
- Agent Desktop development skill are required.
- Polite and able to communicate well to the clients; Client-oriented.
- Analytical and possess good troubleshooting skills.
- Willing to work in extended hours.

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