Customer Service Representative

1 week ago

Singapore LEGO Full time

**Are you passionate about providing premium service experiences to enhance the lives of our consumers, including children, parents and other LEGO® fans and Shoppers with one of the most iconic brands in the world?**

**Join LEGO® Consumer Services and support over 2 million LEGO consumers from around the world
**Core Responsibilities**

Our Consumer Services Contact Centers aim to provide a premium experience that reflects this across multiple channels.

We are looking for upbeat, enthusiastic, and hardworking individuals to join us in giving our fans the best consumer by:

- Engaging in both verbal and written communication.
- Collaborating with colleagues to ensure the team’s key success measures are met and/or exceeded.
- Strengthening our brand engagement in getting to know our consumers, nurturing their needs and bringing the brand and consumers closer together.

**Play your part in our team succeeding**

The LEGO Group is a more than 85 years old family-owned company who is true to our values of inspiring and developing kids.

Our Consumer and Shopper Engagement Advisors are motivated, multi-lingual, natural engagers with a positive attitude that is maintained even under pressure. We strive for employees to have a great **work**-**life balance** because it is important to have a satisfying career in addition to a happy private life. This position also gives Advisors the ability to be the voice of the consumer and deliver feedback to our internal stakeholders.

**Do you have what it takes?**
- Take ownership and solve problems, often using own judgement
- Proficient with MS-Office, and working knowledge of SAP will be an advantage
- Adapt and work well under pressure in a dynamic, one team fast-paced environment
- Highly proficient in both written and verbal in English and Korean to communicate effectively with our consumers in the Korea market.

**Join the global LEGO® team**
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

Thank you for sharing our global commitment to Children’s Rights.

Build your career brick by brick at the LEGO Group.

**Location**
- Singapore, Singapore Hub

**Job ID**
- 3-379

**Category**
- Consumer Service & Contact Center Operations

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