Manager/senior Manager, Volunteer Management

2 days ago

Singapore NLB National Library Board Full time

[What the role is]

The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.

At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact.

We can offer you:

- A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.
- An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives.
- An organisation that Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.

[What you will be working on]

The role aims to establish NLB as a preferred volunteering destination, and enable internal stakeholders to work hand-in-hand with an active, committed and sustainable volunteer community (individuals, corporates, community organisations, and schools) to more effectively achieve outcomes in support of NLB’s mission and vision.
- Oversee the annual line-up of volunteer rewards offered as part of NLB’s Volunteer Rewards and Recognition Framework, which includes the organising of annual events in collaboration with internal stakeholders.
- Develop processes and guidelines, review and oversee the implementation of Volunteer Frameworks, such as for Rewards and Recognition and Acknowledgement and Appreciation.
- Develop strategies to grow and collaborate with NLB’s volunteer community of corporate partners in alignment with organizational priorities. This includes identifying pitching, recruiting and retaining volunteering partner organisations.
- Front engagement with internal stakeholders to build networks and relationships, garner buy-in for volunteer engagement, and promote a positive volunteer engagement culture.
- Collaborate with internal stakeholders on initiatives to strengthen volunteer engagement, such as reviewing volunteer programmes and operational models, or new developing volunteering roles in support of LAB25 initiatives.
- Manage NLB’s volunteer programmes programme, such as Volunteer Storytelling including recruitment, training, placement and ongoing engagement of storytelling volunteers.
- Support operations of the VM Office and Academy (e.g. rostered duties for answering of queries, providing training, supporting volunteer initiatives across NLB).

[What we are looking for]
- Excellent interpersonal skills and the ability to connect with both staff and volunteers.
- An appreciation of the value of volunteering from the perspectives of volunteers as well as NLB as an organisation.
- Ability to consider and balance the needs of multiple stakeholders.
- Proactive and able to multi-task in a fast-paced environment.
- Detail-oriented and pleasant personality.

The successful applicant will first be appointed on a 2-year contract basis.

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