Assistant Manager, Operational Stability

Job Description: 

**Location: Jurong East**

**Industry: German MNC Automotive**

**Salary Range: Up to $7,800 per month**

ITT/XM Overseas handles various IT services across the APAC region, serving approximately 28 locations. We focus on improving our operations and infrastructure to match global IT standards.

As an **Assistant Manager - Operational Stability** at ITT Overseas, your role is vital in ensuring smooth IT operations. You'll be responsible for developing strategies, improving processes, managing incidents, overseeing changes, and collaborating with teams to enhance efficiency and customer satisfaction while following industry best practices.

**Responsibilities**:
**Operational Stability Strategy**:

- Assist in planning and executing regional IT infrastructure strategies.
- Define and standardize operational processes to improve service levels.
- Collaborate with process owners to document workflows.
- Identify areas for optimization and efficiency improvements.
- Implement continuous improvement strategies and align practices with best standards.
- Establish KPIs to measure process effectiveness and efficiency.
- Drive initiatives to reduce operational costs while enhancing service delivery.

**Operational Stability Development**:

- Conduct regular assessments of operational processes.
- Monitor and report progress of improvement initiatives.
- Develop strategies to mitigate operational risks.
- Integrate products into services for continuous improvement.

**Incident/Problem Management**:

- Participate in major incidents and assist in resolution.
- Monitor incident progress and coordinate resources.
- Contribute to post-incident reviews and root cause analysis.
- Handle escalations and report to management.

**Change Management**:

- Review and approve upcoming changes.
- Facilitate necessary approvals for change requirements.

**Others**:

- Organize meetings to discuss operational stability topics.
- Collaborate with teams to address challenges and improve service quality.
- Provide governance on operational stability topics.

**Reporting and Continuous Improvement**:

- Communicate global IT strategies to service managers.
- Assist in request handling to integrate IT tasks globally.
- Collaborate with stakeholders for service management topics.

**Cross-Functional Collaboration and Communication**:

- Liaise with cross-functional personnel.
- Collaborate with various teams to ensure alignment with operational expectations.

**Others**:

- Perform ad-hoc duties assigned by the company.
- Uphold corporate culture based on integrity and compliance.

**Qualification**
- Bachelor's degree in a related field (eg. Business, Operations Management)
- 5-10 years of experience in process improvement, business analysis, or operational excellence
- Excellent analytical and problem-solving skills
- Strong project management and leadership capabilities
- Certifications in process improvement methodologies and ServiceNow are a plus.
- Prior experience in automotive industry is advantageous.
- Good understanding of digital infrastructure and architecture, integration and underlying technological concepts, business drivers and emerging trends
- Outstanding negotiation skills, with the ability to build and maintain relationships with key stakeholders.
- Strong verbal and written communication skills in English
- Strong presentation and facilitate skills.
- Strong analytic skill and work effectively under stress
- Proven ability to work in cross-functional teams and drive results.
- Ability to efficiently prioritize and multi-task.
- Travel overseas (if require, for short duration only)

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9722

EA License Number: 02C4944
Registration Number: R1111371
Posting Personnel: Tiffany Ong Meng Yen