Technical Service System Integration Specialist

The TS Systems Integration Specialist is to provide design, configuration and escalated problem management in client environments of medium complexity. They define system architectures for business opportunities during the project take on phase. They design and develop integration plans and create links for multi-platform, multi-vendor business solutions. These individuals identify and develop technology related opportunities and integrate IT resources to fulfil project requirements. They are able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. The TS Systems Integration Specialist establishes a track record of exceptional performance with regards to a combination of technical, service and/or business ability. These employees work towards expert level certification, whilst at the same time developing business knowledge.

**Key Roles and Responsibilities**:

- Deliver technical solutions to clients and take responsibility for the standards of work, project sign off and client satisfaction.
- Interpret client requirements and decompose them into hardware and system requirements and specifications.
- Contribute expertise towards a proposed technical solution and will work with internal colleagues to define the roadmap and milestones.
- Provide pre-sales support identifying opportunities and contributing expertise around the design and configuration requirements in relation to RFP / RFI and proposals of medium complexity.
- Provide user support, assisting with troubleshooting and design, configuration and escalated problem management.
- Develop technical training materials and conduct training programs and educate engineers on basic technical details.
- Act as key project team members charged with the analysis of user and technical requirements, specifications development, solution design and development, and in some environments may consult on testing and deployment processes.
- Expected to be technology leads for specific technologies and to use their deep knowledge of these technologies to propose enhancements and improvements.
- Develop systems to manage and monitor the progress of integration during the project planning phase and after initiation.
- Ensure the necessary resources required during the integration phase.
- Assess and effectively manage all risks associated with the project integration.
- Develop and manage stakeholder relationships to ensure the client’s expectations are met and business growth is achieved.
- Provide stakeholders with accurate and meaningful information and conduct analytics to support management decision making.

**Knowledge, Skills and Attributes**:

- Knowledge and understanding of IT industry environment and business needs
- Ability working with clients and business teams to create client-orientated solutions and services
- Interpersonal skills with the ability to develop and maintain strong stakeholder relationships
- Excellent communication skills (verbal and written) with the ability to present information clearly and succinctly
- The ability to recognise opportunities for enhancement and continuous improvement
- Displays persuasive and confident presentation, writing and report/proposal ability
- High level of technical ability with respect to market, verticals, horizontals, business administration and business change
- Ability to work in high-pressure situations
- Ability to establish and manage processes and practices through collaboration and the understanding of business
- Ability to manage urgent and complex tasks simultaneously

**Academic Qualifications and Certifications**:

- Relevant Bachelor’s degree or equivalent