Technical Services Systems Integration Specialist

1 week ago

Singapore NTT SINGAPORE PTE. LTD. Full time

**Key Roles and Responsibilities**:

- Deliver technical solutions to clients and take responsibility for the standards of work, project sign off and client satisfaction.
- Interpret client requirements and decompose them into hardware and system requirements and specifications.
- Contribute expertise towards a proposed technical solution and will work with internal colleagues to define the roadmap and milestones.
- Provide pre-sales support identifying opportunities and contributing expertise around the design and configuration requirements in relation to RFP / RFI and proposals of medium complexity.
- Provide user support, assisting with troubleshooting and design, configuration and escalated problem management.
- Develop technical training materials and conduct training programs and educate engineers on basic technical details.
- Act as key project team members charged with the analysis of user and technical requirements, specifications development, solution design and development, and in some environments may consult on testing and deployment processes.
- Expected to be technology leads for specific technologies and to use their deep knowledge of these technologies to propose enhancements and improvements.
- Develop systems to manage and monitor the progress of integration during the project planning phase and after initiation.
- Ensure the necessary resources required during the integration phase.
- Assess and effectively manage all risks associated with the project integration.
- Develop and manage stakeholder relationships to ensure the client’s expectations are met and business growth is achieved.
- Provide stakeholders with accurate and meaningful information and conduct analytics to support management decision making.

**Knowledge, Skills and Attributes**:

- Knowledge and understanding of IT industry environment and business needs
- Ability working with clients and business teams to create client-orientated solutions and services
- Interpersonal skills with the ability to develop and maintain strong stakeholder relationships
- Excellent communication skills (verbal and written) with the ability to present information clearly and succinctly
- The ability to recognise opportunities for enhancement and continuous improvement
- Displays persuasive and confident presentation, writing and report/proposal ability
- High level of technical ability with respect to market, verticals, horizontals, business administration and business change
- Ability to work in high-pressure situations
- Ability to establish and manage processes and practices through collaboration and the understanding of business
- Ability to manage urgent and complex tasks simultaneously

**Academic Qualifications and Certifications**:

- Relevant Bachelor’s degree or equivalent
- Relevant technical certifications
- Project management certification (preferred)

**Required Experience**:

- Demonstrated and seasoned experience working with clients to understand their requirements and define appropriate solutions
- Demonstrated project management experience

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