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Program & Customer Support Executive

2 weeks ago

Singapore JUMBO GROUP OF RESTAURANTS PTE. LTD. Full time

**Job description**:
Program & Customer Support Executive focuses in supporting the planning, execution, and administration of L&D strategic programs. You will be part of a larger team within the Learning & Development in driving continuous customer service enhancement, customer-focused solutions, and employee’s development to support the achievement of our organization goals.

**GENERAL TRAITS**
- Customer centric, self-motivated, and passionate in customer service
- Possess excellent communication and interpersonal skills
- Meticulous and possess good problem solving skills

**ROLES AND RESPONSIBILITIES**
- Support the execution of various programs or initiatives (Mystery Diner Engagement, Follow-up, Scheduling, Execution, Results tabulation, Reporting etc ) WSG CCP, Academy TMS, Customer Service etc..
- Follow up and handle customer’s enquiries promptly
- Maintain a collaborative relationship and co-ordinate with other departments or external vendors to ensure project timeline and milestone deliverables are met
- Analyse customer information to improve customer relationships and experience
- Gather customer feedback and provide suggestions on how to improve processes
- Perform data analytics, prepare dashboards and reporting
- System admin for LMS, TMS, survey software and others
- Maintain all documentation for future traceability

**Job Requirements**
- Diploma / Degree in any field
- Minimum 2 years of experience in customer service, business admin, sales or marketing
- Proficient in MS Office Suite (eg. Excel, Word, Forms, Powerpoint)
- Ability to learn fast and familiarise with new software, systems and processes
- Strong organizational skills and project management skills with the ability to support multiple projects