Contract Customer Service Officer

1 week ago

Central Singapore Emprego SG Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Contract**Salary**
- $2,500 - $3,000 Per Month**Date Posted**
- 6 hours agoAdditional Details

**Job ID**
- 99535**Job Views**
- 6Roles & Responsibilities

**Responsibilities**:

- Identify and assess customers' needs to achieve satisfaction and provide first call resolution (5%)
- Manager Customers’ expectation and enquiries within service level agreement
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution (30%)
- Liaise with and follow up with internal stakeholders for investigation (50%)
Validate claims (5%)
- Maintain records of customer interactions, process customer claims and file documents (10%)
- Provide suggestion for process alignment to improve KAD’s efficiency
- Contribute to KAD Team effort by accomplishing related work scope as needed
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers

**Requirements**:

- Good communication and interpersonal skill with an out-going personality
- Good written and verbal communication
- Excellent listening skills and strong problem solving skills to effectively manage/ resolve complaints/ difficult situations
- Able to contribute to performance improvement (articulate the problem and provide suggestion to improve process, etc.)
- Energetic, customer-centric oriented and positive mindset
- Reasonable Microsoft Office and computer skills, such as excel and basic formulas, basic keyboard shortcuts (switch tabs, cut and paste. etc.)
- Ability to adapt changes and perform under pressure in a fast paced environment
- Ability to multi-task; a self-starter to learn new things/ skills
- Familiarity with postal/logistics services is an added advantage
- Experience in Call Centers and handling L2 onward are added advantages
- Working hrs:

- 830am to 6pm Mon to Thu
- 830am to 530pm FriTags

contract

customer

service

officer

call

centre

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