Insurance Case Manager

At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.

**Citibank** serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

**Citi Global Wealth (CGW) **brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as **Insurance Case Manager (C11)**, based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

The Insurance Case Manager is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

**Responsibilities**:

- Support sales delivery to our internal and external partners through dual delivery model in follow-up and responsiveness.
- Responsible for supporting internal and external growth initiatives communicated to team.
- Responsible for dissemination of communications.
- Provide support on increasing and capturing cross sell opportunities.
- Increase efficiencies of daily sales and operational activities.
- Responsible for reporting sales results and reasons for successes.
- Support sales executives with specific business initiatives; create, lead and advise on sales and product training; and support growth of sales.
- Liaise between sales teams and branches on initiatives.
- Represent sales on the development of strategies and programs to effectively partner with the bank.
- Responsible for partnering sales leadership to deliver activities, programs and promotions on monthly sales and marketing calls.
- Liaise with partners to develop marketing opportunities to maximize growth in sales and customer acquisition, retention and satisfaction.
- Work in coordination with sales executives in creating, driving and supporting business plans and initiatives.

**Qualifications**:

- 2-5 years of relevant experience
- Previous banking experience preferred

**Education**:

- Bachelor’s/University degree or equivalent experience**Job Family Group**:
Product Management and Development
- **Job Family**:
Product Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View t