Manager (Etrs Ops-tech - Goods & Services Tax

1 week ago

Singapore IRA Inland Revenue Authority of Singapore Full time

[What the role is]

Join us at IRAS, where we are redefining the tax experience for our community and seeking talented professionals like you to make a transformative impact. Whether you are an experienced professional or a fresh graduate eager to learn, this is your opportunity to leverage your skills and contribute to building a socially responsible taxpaying community.

[What you will be working on]

As part of our team, you'll be involved in the following key areas:
Managing the Electronic Tourist Refund Scheme ( eTRS ) System
- Challenge the status quo by re-imagining service delivery and operations within the eTRS ecosystem
- Identify opportunities for improvement and experiment with new technologies and tools to enhance service delivery and operations
- Evaluate and leverage cutting-edge technologies to support eTRS operations and compliance work
- Drive the adoption of digital solutions through effective change management and collaboration with stakeholders
- Collaborate with various internal and external teams to ensure seamless coordination and integration of technology and processes for the eTRS system, including performing and supporting system testing activities
- M easur e success and track the success and impact of our initiatives

Compliance Work
- Conduct compliance programs and audits to detect and recover wrongful GST refunds, ensuring fairness and integrity in the system
- Review transactions referred by Singapore Customs and Immigration & Checkpoints Authority to identify non-compliance and take appropriate follow-up actions
- Handle referral cases related to GST refund claims from tourists

[What we are looking for]
- Bachelor's degree in any discipline. IT, Computer Science, or Engineering-related fields are preferred
- Prior experience working on Agile IT projects is advantageous
- Knowledge and experience in software testing are advantageous
- Strong communication and networking skills to engage with stakeholders effectively
- Comfortable working in an agile manner, with knowledge of UX Design as an advantage
- Resourcefulness and ability to work independently
- Excellent stakeholder management skills to secure buy-in from relevant parties
- Ability to work in cross-functional, cross-agency, and external stakeholder teams to co-develop innovative solutions
- Strong analytical skills, coupled with a curious mindset to question and probe

Join our dynamic team and make your mark on the future of tax administration.

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