Senior Manager, Regional IT Customer Solutions

2 weeks ago


Singapore DHL Full time

**About us**: At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Great Place to Work.”

**Responsibilities**: Strategic Programs - Drive IT solution marketing and articulate the value of IT across the region - Develop and deliver regional and global programs to improve and enhance the DSC IT Customer Solutions portfolio - Champion IT Customer Solutions competency across distributed IT Customer Solutions team across APAC, working closely with APAC Business Development team as well as DSC global customer management group for DSC - Develop and delivery IT Customer Solutions training program to IT Customer Solutions across the region - Work with Centre of Excellence (CoE) teams to deliver value to countries in product initiatives Business Pursuit - Responsible for regional IT bids, aligning of the needed solutions, costing, and deployment plans across multiple countries in APAC as per DHL Opportunity to Deliver (O2D) process - Responsible for all IT deliverables during business pursuit - Work closely with Business Development and Solution Design teams to understand customer IT requirements - Develop IT solution proposal that include the scope, timeline, commercial, and deployment approach - Present and sell DHL Supply Chain IT solutions to customer - Conduct and participate IT solution concept peer review and work to obtain sign off from stakeholders - Leads and influence multiple teams without formal authority - Manage distributed in-country IT Customer Solutions teams for multi-country bids - Supporting in-country IT Customer Solutions community for a single country bids Project Delivery - Conduct IT proposal handover session with IT project manager prior to project implementation phase - Provide end-to-end project governance oversight for strategic project

**Requirements**: - 5+ years of technical experience in selling and implementing Supply Chain IT solutions in logistics industry - 3+ years of experience in IT project management - 3+ years of working experience in complex cross-functional organization - Strong expertise in stakeholder management - Knowledge of financial modelling as it pertains to IT investment - Systems Thinking - the ability to see how parts interact with the whole (big picture thinking) - Interpersonal and leadership skills - collaboration, facilitation, and negotiation skills - Emotional intelligence - confidence, ability to manage conflict, empathy - Ability to explain complex technical issues in a way that non-technical people may understand - Knowledge of IT governance and operations - Time management and prioritization



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