Technology Support Ii

**JOB DESCRIPTION**

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

**Job responsibilities**
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Respond to service requests from Client facing support teams, Operations partners, etc
- Develop, test and debug automated tasks (Apps, Systems, Infrastructure)
- Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
- Build and drive adoption for greater self-healing and resiliency patterns
- Participate in the weekend support coverage in a rotational shift with fellow team members

**Required qualifications, capabilities, and skills**
- Bachelor’s degree in computer science, Engineering, Information Systems or related disciplines
- Exposure to observability and monitoring tools and techniques
- Familiar with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Familiar with Incident and Problem management, escalation procedures and able to drive incident calls. Possess good analytical and problem resolving skills.
- Proven knowledge of handling Major Incidents
- Possess a good knowledge in Unix, Scheduling and SQL technologies along with Modern technologies including but not limited to Java, Python, etc
- Possess a proactive approach, ownership and accountability and is able to adapt to an SRE (Site Reliability Engineer) mindset

**Preferred qualifications, capabilities, and skills**
- Knowledge of one or more general purpose programming languages or automation scripting like Java, Python
- Hands-on experience on Kubernetes and exposure to AWS, AI/ML is an added advantage
- Prior experience/knowledge on Payments technology is an added advantage
- Exposure to monitoring tools like Geneos, Splunk, Grafana, Cortex / Prometheus, Dynatrace will be added advantage

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.