
Passenger Relations Manager
2 weeks ago
**Knowledge and experience**
- Supervisory or management experience within an Airline Lounge, Hotel Concierge or Hotel Front Office role
- Demonstrated experience in providing superior service standards and requirements
- Experience using Aviation IT Systems and/or Hotel Property Management Systems
- Strong computer skills - particularly Microsoft Office Suite
- A strong knowledge of Changi Airport and airport procedures
- Experience managing up to 100 team members
**Competencies**
- Strong time management and attention to detail skills
- Ability to speak a second language is preferred.
- Excellent grooming standards.
- An ability to understand and navigate complex stakeholder environments.
- Strong focus and passion for lounge and airport operations.
- Sound understanding of emerging trends in the industry.
- Demonstrated ability to coach, mentor, develop and inspire teams.
- Confident and articulate communication, negotiation, relationship and networking skills.
- Demonstrated business acumen with the ability to make sound decisions and understand commercial implications.
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