Ops Support Executive, Euc

2 weeks ago

Singapore ITCAN Full time

Job Description for: Desktop Engineer Level 1
- Provide operation and administration support on EUCD infrastructure according to the agreed service levels
- minimum 1 year EUCD Support, ICT End User Computing or Service Desk Agent experience
- possess knowledge in IT networking and LAN to troubleshoot computer problems
- possess at least one (1) of the following certifications

(i) Microsoft Certified Solution Associate (MCSA) Win7/Win8 or equivalent;
(ii) Microsoft Certified Technology Specialist (MCTS) in any discipline or equivalent; or

(iii) CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent.

Job Responsibilities:
(a) Image build management;
(b) Administration and configuration;
(c) End-user account management;
(d) End-user device hardening and lockdown;
(e) Trouble-shooting and problem resolution; and
(f) End-user briefings & awareness service.

(g) Setup of meeting and conference room

(h) Able to work weekends and after office hours when required

Type of EUCD includes:
(a) Desktops;
(b) Notebooks;
(c) Mobile Devices (e.g. iPad, iPhone or equivalent);
(d) Video Conferencing Devices;
(e) IP Telephones;
(f) Printers, including multi-function devices (i.e. printers, scanners and fax devices); and

(g) Other peripherals (e.g. external hard drives, mouse, smart-card readers, monitors, docking stations).

Type of Operating System includes:
(a) Windows 10 and later versions of Windows;
(b) Apple iOS 15.x or later versions; and
(c) Android OS 12.x or later versions.

**Salary**: $3,000.00 - $4,100.00 per month

Schedule:

- Day shift
- Monday to Friday

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