Ops Support Executive, EUC

4 days ago

Singapore Singtel Group Full time

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NCS
is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
As a Ops Support Executive, EUC & Svc Desk, the broad area of your job responsibilities will cover the following:
Answering incoming calls and making outbound calls to customers or clients.
Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
Ensuring accurate and complete documentation of customer interactions and transactions in the system.
Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.
Ideal candidate should possess the following:
1 year Customer Service Experience in technical or non-technical call center environment preferred.
Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
Basic computer skills and proficiency in typing are also important.
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