Current jobs related to Senior. Customer Success Manager - Singapore - LINKEDIN SINGAPORE PTE. LTD.
-
Senior Customer Success Manager
1 week ago
Singapore DocuSign Full time**Senior Customer Success Manager** Customer Success | Singapore **Our agreement with employees** DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign,...
-
Senior Customer Success Manager
1 week ago
Singapore WeAreAspire Full timeOverview Position: Senior Customer Success Manager Location: Hybrid | 3 Days in Office We are working with a growing demand gen agency, who are making waves in the B2B space. Headquartered in Sydney, they are scaling fast, to help enterprise marketers move faster, scale smarter, and generate real pipeline through data-driven strategy and execution. What...
-
Senior Customer Success Manager
1 week ago
Singapore WeAreAspire Full timeOverview Position: Senior Customer Success Manager Location: Hybrid | 3 Days in Office We are working with a growing demand gen agency, who are making waves in the B2B space. Headquartered in Sydney, they are scaling fast, to help enterprise marketers move faster, scale smarter, and generate real pipeline through data-driven strategy and execution. What...
-
Senior Customer Success Manager
11 hours ago
Singapore LifeWorks Full timeBâtir une carrière enrichissante Chez Solutions Mieux-être LifeWorks, nous n’offrons pas seulement des possibilités de carrière, nous proposons des possibilités de carrière qui vous permettront de contribuer de façon significative à la qualité de vie des gens. Nous comptons sur l’expertise remarquable de plus de 7 000 employés afin de...
-
Senior Customer Success Manager
1 week ago
Singapore Amplitude Full timeAmplitude is a leading digital analytics platform that helps companies unlock the power of their products. Almost 2,000 customers, including Atlassian, Jersey Mike's, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture...
-
Senior Manager, Customer Success
2 weeks ago
Singapore PROS Full timeOverview PROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades...
-
Senior Manager, Customer Success
1 week ago
Singapore PROS Full timeOverview PROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades...
-
Senior Customer Success Manager
2 weeks ago
Singapore Feedzai Full timeFeedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction...
-
Senior Manager, Customer Success
4 days ago
Singapore PROS Full timePROS , Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data...
-
Senior Customer Success Manager
11 hours ago
Singapore SIEMENS INDUSTRY SOFTWARE PTE. LTD. Full timeWe are hiring for a Senior Customer Success Manager who can become a strategic advisor and become a partner to our customers. You will play a crucial role in enabling continues adoption of our cloud solutions and ensuring their business outcomes are met while building long lasting relationships with our customers. Reporting into the Director of Customer...
Senior. Customer Success Manager
2 weeks ago
As part of LinkedIn’s Learning Solutions team, the Sr. Customer Success Manager (CSM) works with our customers to help them maximize the value from LinkedIn Learning, in other words - we help them be successful with the platform they have purchased It is an exciting role as you have the opportunity to work with customers through every stage of their journey and act as a consultant to share best practices for embedding LinkedIn Learning into their Learning & Development (L&D) strategy. You will also act as a voice of the customer to our internal teams to ensure customer ideas and feedback are part of our ongoing development strategy for the product.
**Responsibilities Include**:
- On a personal journey with Diversity, Inclusion, and Belonging as this is a top priority for LinkedIn and many of its customers
- Partner with Sales, Onboarding Consultant, Technical Client Managers, Technical Consultants, and Solutions Engineers post-sales to implement products and solutions to ensure client is achieving optimal results and ROI
- Utilize client usage and industry metrics to derive insights and use these to drive greater customer engagement and adoption
- Track and record customer activity in a timely manner in systems of record, i.e., Dynamics
- Proactively forecast churn risk & develop mitigation plans to minimize churn within your customer base
- Provide ongoing consultation and best practice recommendations to ensure customers continue to meet agreed success criteria
- Build relationships with customers and internal partners to ensure customers maximize the value from LinkedIn Learning
- Maintain a deep understanding of LinkedIn products and be familiar with industry knowledge to effectively guide customers on best practice
- Provide input and ideas to internal teams to continuously improve our product, systems and resources
- Manage and execute projects geared to drive adoption of new products and services with customers
- Deliver on-site and on-line presentations, webinars, and workshops.
- Perform other duties as may be assigned.
- Up to 15% travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory
**Basic Qualifications**:
- 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
- Fluency in English & a second Asian language (eg. Bahasa Indonesia, Bahasa Melayu, etc)
**Preferred Qualifications**:
- Experience in learning, e-Learning, or Organizational L&D
- Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
- Proficient organization, project management, and time management skills
- Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
- Influential verbal and written communication skills, including expertise in presenting to both small and large audiences
- Proficient understanding of Sales concepts and Software as a Service
- Bachelor's degree or equivalent practical experience
