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Specialist - Business Analysis (Sales Ops)

3 weeks ago

Singapore Anglo American Full time

Company Description
**You’re talented and adaptable. That’s why you’ll fit in.**

As well as discovering, mining and processing many of the essential raw materials that enable, support and enhance modern life, our global business is involved in selling and marketing products - copper, platinum and other precious metals, iron ore, coal, nickel and diamonds. Through our Marketing Business, we are able to offer innovative solutions to meet our customers’ specific challenges. This includes physical products, logistics and technical support, as well as pricing and financing solutions.

**Job Description**:
**PURPOSE**

This role is accountable for the scoping and definition of business and system requirements in one or more line of businesses, and working with the technical teams (on design, build, configuration & test), to ensure that these are delivered to a high quality to the relevant business teams.

**KEY TASKS**

**Business Analysis**
- Understand the business processes and flows to enable the analysis of business requirements and the development of solutions
- Work closely with process owners and key end-users to capture detailed, unambiguous business requirements
- Work with the other business analysts and development teams to capture system requirements across different stages of the trade life cycle and commodities and drive the design of quality technical solutions

**System implementation**
- System configuration, security/authorization set-up, user documentation, data interface design, data migration and data reconciliation

**Continuous improvement**
- Assist in optimising business performance by continually looking to improve the alignment between business processes and the CTRM & Freight systems, in conjunction with business process owners
- Gain consensus on new process concepts to move process improvement forward
- Drive the adoption of best practice in the IM and business domains and support the use of standardised processes, systems, and solutions

**Testing**
- Develop and agree test scripts (steps and expected results) with the business SME and IM teams
- Run unit and system integration tests
- Ongoing Engagement with the automated testing team to provide requirements for the automation of regression testing
- Plan and run user acceptance tests
- Provide business and IM support parallel run testing
- Work alongside the BA team to design and execute test scripts

**Support**
- Act as the key specialist point of contact for service providers in problem solving and investigations related to incidents in the Marketing area where they relate to systems
- Provide 3rd line support including problem root cause analysis and resolution
- Manage service introduction and deployment of new business functionality, ensuring best practice by any third-party teams
- Training users on new functionality and creating supporting user manuals

**Qualifications**:
**Role-specific knowledge**:

- Physical commodity trading / metals & mining domain knowledge
- Good grasp of the physical trade life cycle from contract capture to payment of a commodity trade
- Understanding of market and credit risk concepts
- Focus on logistics, scheduling and invoicing
- Understanding of OTC / Exchange Traded Derivatives
- Back office and ERP integration - desirable
- Functional knowledge of CTRM solutions (specific Aspect systems knowledge - desirable)
- Translate business requirements into functional design & requirements for build by technical team
- (Learn where required), configure, test & implement CTRM solutions
- Analyse issues, identify root cause(s), quantify business impacts, and implement effectual resolutions
- Recommend and implement solutions in aid of business process enhancements, usability and operational effectiveness
- Good expertise of data mining
- Engaging with the automated testing to automate regression tests on an ongoing basis
- Strong business analysis skills
- Proven track record in the delivery of CTRM solutions
- Some technical background - desired

Additional Information
**Who We Are**

Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

As a responsible miner - of diamonds (through De Beers), copper, platinum and other precious metals, iron ore, coal and nickel - we are the custodians of what are precious natural resources. We work together with our key partners and stakeholders to unlock the sustainable value that those resources represent for our shareholders, the communities and countries in which we operate and for society at large. Anglo American is re-imagining mining to improve people’s lives.

**What We Offer**
- Competitive salary and benefits package
- Amazing opportunities for learning and growth - fr