Technical Product Manager

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

**About the role**:
The Technical Product Manager **(2 years fixed term contract)**is responsible for leading the development of the strategy, roadmap, and execution of IT solutions that support business objectives, ensuring alignment with stakeholder needs and technical feasibility. Acting as the bridge between business and technology teams, the TPM ensures the translation of business requirements into technical solutions, manages product backlogs, and collaborates with engineering and vendor teams to deliver high-quality systems. The role also involves stakeholder management, performance monitoring, and continuous improvement, ensuring IT solutions remain efficient, scalable, and compliant with regulatory requirements.

**Let’s talk about Responsibilities**
- Strategy & Roadmap Development
- Working with Product Owners, Business Analysts and Solution Architects to
- define and drive product visions and longer-term (12-18 month) roadmaps based on business goals, IT capabilities, and stakeholder requirements,
- prioritize enhancements, support initiatives, and backlog items to align with vendor roadmaps, operational needs and strategic objectives, taking into consideration risks, dependencies and potential vendor constraints.
- Leadership
- Demonstrate leadership in the face of uncertainty, change and challenging deadlines common to a rapidly growing company with an evolving business model.
- Fostering teamwork, driving escalation and resolution of issues.
- Act as a bridge between technical and non-technical stakeholders, communicating complex concepts effectively.
- Stakeholder Management
- Act as a liaison between GTS, business users, engineering teams, external vendors, and managed services partners for ongoing support.
- Oversee the the intake, review, and refinement of business requirements gathered by Business Analysts, ensuring clarity, traceability, and alignment with platform capabilities and compliance standards.
- Technical Oversight & Solutioning
- Work with Solution Architects and engineers to:

- see business requirements translated into scalable and efficient solutions,
- ensure alignment with enterprise IT architecture, security and compliance standards.
- Agile Product Development
- Develop Program Increment (PI) and Sprint plans in consultation with Product Owners, Business Analysts and Solution Architects.
- Allocate resources, define milestones and activities by taking into consideration individual knowledge, skills and resources available within the team.
- Ensuring the delivery of work on time, within budget, and with a responsible level of quality, leading the activities of the delivery team including business stakeholders and vendors.
- Operational Support & Continuous Improvement
- Define and monitor KPIs using data-driven insights to analyze incidents, problems, monitor system health, and drive proactive improvements.
- Oversee Incident Response to ensure a timely response to critical business issuesFacilitate Problem Investigation to identify root causes and feed into product backlog or process improvement opportunities

**Let’s talk about Qualifications and Experience**

**Required**
- Ability to negotiate competing project and company requirements
- Hands on experience with Agile/Scrum methodologies and product development lifecycle
- Strong analytical skills with proficiency in data analysis tools (SQL, Tableau etc )
- Strong ability to influence across a broad group of stakeholders and leverage a “consultative” approach
- Manage external vendors and work with the procurement team to ensure integrated delivery of project solutions and resolving vendor performance issues
- Ability to build and lead integrated teams from internal and external organizations across multiple sites
- Ability to achieve broadly communicated objectives under a mínimal amount of supervision
- Ability for independent decision making and to assume higher-level leadership responsibilities in critical situations
- Proven problem-solving, decision-making and financial skills
- Excellent interpersonal and communication skills and proven ability to work effectively with all organization levels
- Bachelors degree required in Computer Science, Engineering, Business or related field
- Masters degree desirable or more than 5 years of related exper