Manager, Clinical Intervention Centre

Posted May 14, 2025

The incumbent is a highly experienced mental health professional who is able to lead a therapeutic team of counsellors, therapists, associates and specialists to provide early identification and intervention services in the areas of counselling, and support services to vulnerable children/youth and their families. The incumbent is to oversee and supervise the department in the delivery of clinical services, ensure day to day administrative duties, ensure the quality of clinical services being provided by the department as well as the strategic development of the clinical services to vulnerable children/youth and their families.

JOB RESPONSIBILITIES

**FUNCTIONAL**
- Ensure the clinical team carries out accurate assessment of individual needs of children/youth/family in the areas of family capacity, emotional stability, peer relations and community profile.
- Ensure the development and implementation of intervention plans within ethical guidelines.
- Ensure the clinical team build and maintain a positive supportive relationship with children/youth in the programme and provide direct intervention with the client when required.
- Ensure the clinical team carry out their work in a professional manner, including protecting the confidentiality of the counselling sessions, and the clients.
- Work with clients which involves working with their thought processes, feelings and behavior; either on an individual or group basis, with known and safe counselling and psychotherapy modalities that will help the clients’ process and overcome their behavioural, emotional and thinking issues.
- Ensure clinical team maintains client confidentiality and develop a system for safe keeping of confidential materials.
- Ensure the clinical team keep proper case records of clients; including clients’ personal information, reports and proper documentation of all sessions and clients.
- Manage complex cases with significant mental health challenges and provide crisis intervention management.
- Provide consultations with stakeholders, while remaining involved in the care of the client, revising the treatment protocol as and when needed.
- Conduct talks/ workshops on selected mental health topics for the community (e.g. schools, parents, families, peer supporters, volunteers, other social service agencies.
- Uphold the ethical practices and legal guidelines relating to client care.
- Ensure flexible working hours, according to the needs of the programmes and clients.
- Work in close collaboration with the other staff of the Home and of the other components of Boys’ Town in matters pertaining to the welfare of the clients.
- Participate and/or conduct research to advance knowledge and stay current with evidence-based practices and professional standards.
- Presenting research findings at conferences and contribute to publications when opportunity arises.

**MANAGERIAL**
- Assist the Director in maintaining documentation detailing service delivery, audit and governance, outcome measures, community contacts and referrals.
- Supervise interns, clinicians, counsellors, youthworkers, interns.
- Providing in-house training to BT clinical staff to upskill and develop their clinical skills.
- Ensure collation and preparation of monthly, quarterly and bi-yearly reports.
- Evaluate and Assess the relevance of current clinical services and programme and suggest to Directors.
- Sit in the School of Purpose to gatekeep the 4K services SOPs.
- Explore potential grant with Directors and manage grant requirements.
- Represent BT in external functions as a management member where the need arises.
- To lead in roadshows and community programmes in support of children and youth mental health.

**ORGANIZATIONAL**
- To participate actively in all fundraising activities as well as any other commitments that Boys’ Town undertakes.
- To work in close collaboration with other staff, department and components of Boys’ Town.

The Executive Director and or his/her representative may assign you any other duties that are within reason for the operation needs of Boys’ Town.

Job Requirements

**COMPETENCIES REQUIRED**
- Planning & Coordinating - able to plan & coordinate.
- Communication - verbal & written.
- Interpersonal - able to communicate and interact with people, both individually and in groups.

**Average Qualifications & years of relevant experience**
- Master’s in counselling, Psychology, Guidance and Counselling and other specialist Masters (Therapy-related).
- Registered Counsellor with the Singapore Association for Counselling (SASW).
- Minimum 5 years of relevant experience.
- Extensive experience in clinical practice with diverse populations.
- Expertise in evidence-based therapies and interventions.
- Excellent oral and written communication skills.
- Possess humility, emotional maturity, empathy and self-reflexive in working with client and with multiple stakeholders.
- Energetic, dynamic and willingness to learn.
- Strong commitme