Regional Contact Centre Executive

Position Summary Working within the Regional Customer Satisfaction (CS) team, the Regional Service Admin Executive will be responsible for Returns and Warranty Management, standardizing exceptional return or warranty claim process and monitor abnormality claim cases in subsidiaries of the Southeast Asia and Oceania region. Role and Responsibilities - Drive...

Position Summary This position contributes to the business by: - Supporting regional retail innovation and strategy, - Liaising with subsidiaries in ASEAN/ANZ to translate strategy into executions and eventually results - Providing timely analysis and insights from regional data and executions - Aligning regional retail strategy to complement HQ programs...

Position SummaryThe Marketplace & Campaign Coordinator supports the planning and execution of third-party marketplace initiatives across regions. This role monitors KPIs, streamlines store setups, and collaborates with platform partners on key programs like Live Commerce and Trade-In. Additionally, the coordinator manages campaign calendars, consolidates...

**Résumé du poste** To formulate and spearhead regional Direct-to-Consumer (D2C) eStore (dotCom store) strategy and revenue growth within the region. This includes engaging with regional stakeholders and subsidiaries in the countries, tracking and driving eStore sales inclusive of baseline monthly revenue, campaigns, to ensure success. The role also...

Position Summary The Marketplace & Campaign Coordinator supports the planning and execution of third-party marketplace initiatives across regions. This role monitors KPIs, streamlines store setups, and collaborates with platform partners on key programs like Live Commerce and Trade-In. Additionally, the coordinator manages campaign calendars, consolidates...

Position Summary This position contributes to the business by: - supporting regional retail innovation and strategy, - liaising with subsidiaries in ASEAN/ANZ to translate strategy into executions and eventually results - providing timely analysis and insights from regional data and executions - aligning regional retail strategy to complement HQ programs...

Position Summary This is a Regional Business Analyst role with Samsung Electronics South East Asia and Oceania, to support internal management decision-making by producing business performance analysis which is identified, measured and delivered economic information of business activities by accounting method. Besides that, this role establishes management...

**Position Summary** - This role sits in the Driven Marketing team and would be reporting to the Head of Digital Marketing Department of Southeast Asia and Pacific region. - The job scope includes developing multi-channel strategy and execution across CRM and digital in order to drive business KPIs for Samsung smartphone and consumer electronics...

**Position Summary** As the Regional Mobile Marketing Manager, Mobile Experience Business, you will be responsible for supporting the growth of Samsung’s Smartphones, Tablets, Wearables, and Mobile Accessories businesses across the Southeast Asia and Oceania region. Samsung’s Southeast Asia and Oceania Regional Headquarters manages 8 subsidiaries that...

Position Summary - You will serves as liaison between Authorized service center, Contact center and HQ team on all technical related matters - You will be responsible for Product Quality matters Role and Responsibilities Service Quality Management - Monitoring and Reporting of service KPI’s - Analysis, sharing root cause, improvement plan - Able to...