Regional Contact Centre Executive

Position Summary Role and Responsibilities - Maintain, produce a dashboard for contact center/digital service related metrics and share monthly reports to the Subsidiaries - Expert in contact centre systems and tools with in depth knowledge of how these systems work to support the overall customer satisfaction, productivity of agents and effectiveness of...

Position Summary Role and Responsibilities Responsibilities and Key Roles: - Maintain, produce a dashboard for contact center/digital service related metrics and share monthly reports to the Subsidiaries - Expert in contact centre systems and tools with in depth knowledge of how these systems work to support the overall customer satisfaction, productivity...

**Position Summary** **Role and Responsibilities** - Develop and execute a holistic Service Marketing campaign to communicate a consistent service identity and amplify awareness of the region’s service capabilities and service differentiation. Ensure subsidiaries execute the various campaigns in a timely and effective manner. - Responsible for producing...

Position Summary Working within the Regional Customer Satisfaction (CS) team, the Regional Service Admin Executive will be responsible for Returns and Warranty Management, standardizing exceptional return or warranty claim process and monitor abnormality claim cases in subsidiaries of the Southeast Asia and Oceania region. Role and Responsibilities - Drive...

Position Summary Role and Responsibilities - Reports to Manager, Regional Digital Experience & Customer Retention - Responsible for conceptualizing, communicating, and executing a regional digital experience strategy from a CS perspective which will require close collaboration with other BUs - Propose and lead initiatives to enhance customer digital...

Position Summary This position contributes to the business by: - Supporting regional retail innovation and strategy, - Liaising with subsidiaries in ASEAN/ANZ to translate strategy into executions and eventually results - Providing timely analysis and insights from regional data and executions - Aligning regional retail strategy to complement HQ programs...

Position Summary As the Digital Marketing Strategy and Creatives Head, your role is pivotal in driving Samsung's digital marketing efforts in the Southeast Asia and Oceania (SEAO) region. Reporting directly to the Head of Digital Marketing, you will lead a team responsible for crafting and executing innovative digital strategies that enhance customer...

**Résumé du poste** To formulate and spearhead regional Direct-to-Consumer (D2C) eStore (dotCom store) strategy and revenue growth within the region. This includes engaging with regional stakeholders and subsidiaries in the countries, tracking and driving eStore sales inclusive of baseline monthly revenue, campaigns, to ensure success. The role also...

Position Summary Reporting to Finance Manager to support the finance department in carrying out the responsibilities of the accounting department. Roles & Responsibilities Role and Responsibilities Purpose of the Job - Perform financial accounting for a full set of accounts; monthly/quarterly/year-end closing - Main PIC to work closely with Shared...

**Résumé du poste** To formulate and spearhead regional pure player (e.g. Lazada, Shopee) strategy and revenue growth within the region. This includes engaging with regional pure players and managing partnership, tracking and driving pure player sales inclusive of baseline monthly revenue, mega campaigns, to ensure success. The role also requires close...