Regional Service Admin Executive

4 days ago

Pasir Panjang, Singapore Samsung Electronics Full time

Position Summary

Working within the Regional Customer Satisfaction (CS) team, the Regional Service Admin Executive will be responsible for Returns and Warranty Management, standardizing exceptional return or warranty claim process and monitor abnormality claim cases in subsidiaries of the Southeast Asia and Oceania region.

Role and Responsibilities
- Drive improvements in service process to reduce customer service return rate.
- Analyse return trend and return reasons, and report to management.
- Review process gaps in the return process leading to long pending returns and work with subsidiaries and relevant departments, i.e. Logistics / Sales team to improve return process speed.

Warranty Management:

- Guide subsidiaries with warranty related issues like warranty error code management.
- Guide subsidiaries with WHCS related issues and improvement activities (eg: Check call execution).
- Co-work with Captive Shared Service Centre on issues & improvement (eg: RPA automation).
- Analyse warranty trend, identify root cause of abnormal trend, and report to management.
- Follow up WHCS activities and ensure cases have been investigated and take action if any fraud or manipulation found.
- Guide subsidiaries with exceptional claim process standardization, and set up penalty scheme for fraud & manipulation

Abnormal Claims Monitoring:

- Analyse Abnormal Repair/Return/ Warranty Bill and follow up with subs (CD Bill, Improve plan etc.)
- Monitor and improve risk control measures to reduce leakage of high cost parts during repair and customer return processes.
- Provide regular training to subsidiaries on the risk control measures.

Project Management:

- Leading or participating in ad-hoc projects related to service operation
- Follow up on task assignment, coordinate with relevant parties
- Regular update task progress and challenges or opportunities / alternative solution to management

Skills and Qualifications

Job Requirements
- Preferred Minimum 1-2 years of related Return & Warranty Management experience
- Confidence with Microsoft Excel and PowerPoint
- Prior experience in analysing operational performance data and communicating actionable insights to subsidiaries and management
- Proven track record of developing and implementing plans to achieve business goals with clear and measureable metrics
- Experience with leading projects remotely with members located in different countries is a plus
- Experience with data visualisation tools (eg Tableau) and SAP is a plus

  • Regional Retail Innovations Executive

    9 hours ago

    Pasir Panjang, Singapore Samsung Electronics Full time

    Position Summary This position contributes to the business by: - Supporting regional retail innovation and strategy, - Liaising with subsidiaries in ASEAN/ANZ to translate strategy into executions and eventually results - Providing timely analysis and insights from regional data and executions - Aligning regional retail strategy to complement HQ programs...

  • Regional E

    1 week ago

    Pasir Panjang, Singapore Samsung Electronics Full time

    **Résumé du poste** To formulate and spearhead regional Direct-to-Consumer (D2C) eStore (dotCom store) strategy and revenue growth within the region. This includes engaging with regional stakeholders and subsidiaries in the countries, tracking and driving eStore sales inclusive of baseline monthly revenue, campaigns, to ensure success. The role also...

  • Senior Executive, Regional Digital Commerce

    3 days ago

    Pasir Panjang, Singapore Samsung Electronics Full time $90,000 - $120,000 per year

    Position SummaryThe Marketplace & Campaign Coordinator supports the planning and execution of third-party marketplace initiatives across regions. This role monitors KPIs, streamlines store setups, and collaborates with platform partners on key programs like Live Commerce and Trade-In. Additionally, the coordinator manages campaign calendars, consolidates...

  • Regional Service Quality Manager

    2 days ago

    Pasir Panjang, Singapore Samsung Electronics Full time

    Position Summary Role and Responsibilities Roles & Responsibilities Primary Responsibilities and Key Roles: - Enhance end-to-end customer journey through: - Customer feedback management (VOCs, Service audits, Data analysis & insights etc.) - Active engagement of relevant stakeholders to address customer pain points - Ownership of Service Recovery...

  • Customer Service Executive

    7 days ago

    Pasir Panjang, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Logistics/ Freight Forwarding - Position Title**:Customer Service Executive**: - Working Location: Pasir Panjang (Walk distance from MRT) - Working Hours: Monday to Friday, 8.30 am - 6 pm - Salary Package**:Basic up to $3,000 + AWS/ Bonus**: - Duration: Permanent **Key Responsibilities** - Prepare the full set of Import &...

  • Customer Service Executive

    4 days ago

    Pasir Panjang, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Logistics/ Freight Forwarding - Position Title**:Customer Service Executive**: - Working Location: Pasir Panjang (Walk distance from MRT) - Working Hours: Monday to Friday, 8.30 am - 6 pm - Salary Package**:Basic up to $3,000 + AWS/ Bonus**: - Duration: Permanent **Key Responsibilities** - Prepare the full set of Import &...

  • Regional Retail Innovation Assistant Manager

    7 days ago

    Pasir Panjang, Singapore Samsung Electronics Full time

    Position Summary This position contributes to the business by: - supporting regional retail innovation and strategy, - liaising with subsidiaries in ASEAN/ANZ to translate strategy into executions and eventually results - providing timely analysis and insights from regional data and executions - aligning regional retail strategy to complement HQ programs...

  • D2c Regional Ecommerce Platform Innovations

    9 hours ago

    Pasir Panjang, Singapore Samsung Electronics Full time

    Position Summary Based in the regional headquarters office for Southeast Asia and Oceania (SEAO) region, this role will manage technical operations, innovations and shared services for Samsung eStore (Web and Shop App). Main responsibilities include engaging with regional stakeholders and subsidiaries in the countries, handling issues and driving eStore...

  • Senior Executive, Regional Digital Commerce

    2 days ago

    Pasir Panjang, Singapore Samsung Electronics Full time

    Position Summary The Marketplace & Campaign Coordinator supports the planning and execution of third-party marketplace initiatives across regions. This role monitors KPIs, streamlines store setups, and collaborates with platform partners on key programs like Live Commerce and Trade-In. Additionally, the coordinator manages campaign calendars, consolidates...

  • Regional Digital Marketing Manager

    2 weeks ago

    Pasir Panjang, Singapore Samsung Electronics Full time

    **Position Summary** - This role sits in the Driven Marketing team and would be reporting to the Head of Digital Marketing Department of Southeast Asia and Pacific region. - The job scope includes developing multi-channel strategy and execution across CRM and digital in order to drive business KPIs for Samsung smartphone and consumer electronics...