Business Process Manager

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

**Summary**:
You will be responsible for developing strategies to improve process efficiency and effectiveness by monitoring country performance, identifying trends and potential issues for the business. You will lead and/or participate in transformation projects where you will be working closely with various stakeholders in Head Office (HO), Regional Office and Agencies in change management. In this role, you will be reporting to the Head of Process Excellence Team to ensure processes are aligned across Agency Network in Asia Pacific (APAC).

To perform well in this role, you should possess strong analytical mind, good knowledge in project management and process improvement skills.

**Your main responsibilities include, but not limited to**:
Contributing, defining, leading and implementing business projects related to shipping business process areas

Identify country-specific initiatives to improve process efficiency, effectiveness and alignment for APAC Countries; Implement these initiatives jointly with relevant key stakeholders as required

Propose new ideas, lead continuous improvement projects, and coordinate Key Initiatives across departments

Review Group’s Objectives and Policies to identify and drive initiatives to improve efficiency, effectiveness, productivity, service quality and ensure alignment

Provide support to HO and/or Regional Office Global Experience Network (GEN) for project deployment and change management

Collaborate with HO GEN Department, other functional Departments and Agency Network to implement processes complementing end to end process efficiency

Develop Communications and Training plan around the process improvement initiatives as required

Recommend appropriate tools and measurements to demonstrate process improvement results

Collaborate with Senior leadership teams proactively to identify and deliver improvement that is in line with Group’s vision, values and strategic plan

We are looking for someone who possess great communication, organisation, and interpersonal skills.

**Minimum requirements**:
Degree in Maritime studies, Logistics or Supply chain related would be advantageous

At least 5 years of managerial experience in project management and/or business process improvement

Prior experience working in shipping industry would be a plus

Proficient in MS Office suite i.e., MS Excel, PowerPoint, Word

**This role is opened for local employment only.

We will only consider applicants who have received or are willing to receive by the date of recruitment, the full regimen of a WHO EUL vaccine (examples include Pfizer-BioNTech/COMIRNATY, Moderna, Sinovac-CoronaVac, and AstraZeneca). Proof of vaccination will be required.

**Salary package (local) & job title shall be commensurate with experience.

**Kindly note that only short-listed applicants will be contacted.

(iii) To conduct necessary reference checks; and

(iv) Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

Come along on CMA CGM’s adventure