
Front Desk Reception Executive
3 days ago
Capsule Hotel near Bugis area
Part-time : $12/hr (8hr per shift)
(Shift Timing: Either 9am to 6pm or 12.30pm to 9.30pm)
Full-time welcome too : $2000-$2300, 6 work days
We are a capsule hotel located near Bugis area and are looking for a Front Desk Reception Staff (Capsule Hotel)
**Challenges**:
- Handle reservation requests and inquiries from guests, process reservations, upsell rooms and enter reservations records.
- Handle day to day reservations processes.
- Monitor room sales based on selling strategies to increase revenues.
- Develop, build good rapport and maintain a high level of communication with all business associates and customers.
- Solving of customer complaints and problems, and acting as a liaison between the company and its customers to ensure customer satisfaction.
- Ensure all daily transactions are recorded into the computer accurately and updated accordingly within the stipulated time and with a high level of service quality.
- Update, maintain and ensure accurate all reservation and transaction records are properly documented and filing.
- Work closely with all other staffs to ensure guest requirements and satisfactions are met.
- Constantly improving/ maintaining property's review scores on all OTAs.
- Maintainence of capsules and perform minor repair works wherever necessary.
- Perform any other duties assigned by General Manager.
**What it Takes**:
- Diploma in Tourism/Hospitality Management/Travel Preferred
- Students and Fresh Grads are welcome
- On Job Training Provided
- Good working knowledge of PMS system would be advantageous
- Independent with good communications and interpersonal skills
- Team player with positive work attitude
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