IT Workplace Expert

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Summary
As the IT Workplace Expert, you will be reporting to the IT Workplace Services APAC Lead, you will be a pivotal individual contributor based onsite in Singapore, responsible for the holistic management, strategic evolution, and robust support of our end-user computing environment.
This role is designed for a versatile all-rounder who excels at ensuring our employees benefit from a reliable, secure, and user-friendly technology experience. This experience should seamlessly support their daily work activities.
You will provide essential technical oversight and actively manage vendor services. You will play a key role in formulating and executing common technology roadmaps, strategic transformation initiatives, and budget management related to IT Workplace services.
This role requires a blend of strategic definition, operational excellence, and strong interpersonal skills. You will be instrumental in defining and setting the strategy, policy, standards, and procedures for end-user technology, implementing and maintaining services in line with these guidelines.
Your excellent project management and problem-solving skills will ensure the smooth planning and delivery of all projects. As an excellent communicator, you will be comfortable engaging with senior stakeholders, meticulously driving innovation, efficiency, and competitiveness through the effective use of technology within the organization.
**Key Responsibilities**:
Propose and Plan transformational changes and identify technology trends, such as AI and areas for improvement including identifying inefficiencies.
Plan and manage end user technology roadmaps, including device refresh cycles, OS updates /
upgrades / migrations.
Lead the planning and execution of end-user training, campaigns, and programs to drive successful adoption of new workplace technologies.
Manage end-user service and support services including IT onsite and helpdesk services.
Act as a champion for the user experience, collaborating with stakeholders to ensure new tools and platforms are not just implemented, but are actively embraced and used effectively by employees.
Involved in the development and enforcement of policies, standards, and best practices for the
environment and management, including security, compliance & configuration management.
Monitor external IT service providers, ensuring adherence to Service Level Agreements (SLAs) and initiating corrective actions for deviations.
Liaise with 3rd-party vendors and suppliers to ensure timely resolutions of issues, service requests and project related activities.
Evaluate vendor performance and contract or service agreement review as needed.
Partner with other business units to identify and rectify, recommend and implement solutions related to workplace technologies
Oversee a broad spectrum of Workplace services ranging from but not limited to:
End Point Services (M365, Intune, Software Distribution, Patch Management, Image
Management, End-Point Protection and other End-User Computing technologies)
Video Conferencing Services (MS Teams)
Print Services
Mailing & Identity Services
Serve as the SME of Microsoft 365 products to oversee and optimize the end user technology landscape that may include identity management, multi-factor authentication and performance for end users by M365.
Coordinate with regional and local IT for workplace related activities.
Propose and implement improvements to streamline the process and enhance productivity.
Ensure all operational procedures and processes are implemented, as well as maintaining and
managing the service requirements.
Other relevant ad-hoc tasks, such as when assigned by the reporting manager or as required basis in response to business & management demands.
If you are someone with great adaptability and interpersonal skills, enjoy taking challenge with a diagnostic approach, this is the role for you
Minimum Requirements
At least 7+ years of experience in end user computing, with proven