IT Workplace Expert

Overview
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IT Workplace Expert
role at
CMA CGM .
Summary: As the IT Workplace Expert, you will report to the IT Workplace Services APAC Lead and be a pivotal individual contributor onsite in Singapore, responsible for the holistic management, strategic evolution, and robust support of our end-user computing environment. This role is designed for a versatile all‐rounder who ensures employees benefit from a reliable, secure, and user‐friendly technology experience that seamlessly supports daily work activities. You will provide essential technical oversight, actively manage vendor services, and play a key role in formulating and executing technology roadmaps, strategic transformation initiatives, and budget management related to IT Workplace services. You will help define strategy, policy, standards, and procedures for end‐user technology and implement services in line with these guidelines. Your project management and problem‐solving skills will enable the smooth planning and delivery of projects, and you will communicate effectively with senior stakeholders to drive innovation, efficiency, and competitiveness through technology.
The ideal candidate will have a solid technical background, a broad understanding of End User Computing/Desktop environment technologies, and a proactive, continuous improvement mindset.
Key Responsibilities
Propose and plan transformational changes and identify technology trends, such as AI, and areas for improvement including identifying inefficiencies.
Plan and manage end‐user technology roadmaps, including device refresh cycles, OS updates, upgrades, and migrations.
Lead planning and execution of end‐user training, campaigns, and programs to drive successful adoption of new workplace technologies.
Manage end‐user service and support services including IT onsite and helpdesk services.
Act as a champion for the user experience, collaborating with stakeholders to ensure new tools and platforms are actively embraced and used effectively by employees.
Contribute to the development and enforcement of policies, standards, and best practices for the environment and management, including security, compliance and configuration management.
Monitor external IT service providers, ensuring adherence to Service Level Agreements (SLAs) and initiate corrective actions for deviations.
Liaise with 3rd‐party vendors and suppliers to ensure timely resolutions of issues, service requests and project activities.
Evaluate vendor performance and review contracts or service agreements as needed.
Partner with other business units to identify, rectify, and implement solutions related to workplace technologies.
Oversee a broad spectrum of Workplace services, including: End Point Services (M365, Intune, Software Distribution, Patch Management, Image Management, End‐Point Protection and other End‐User Computing technologies); Video Conferencing Services (MS Teams); Print Services; Mailing & Identity Services.
Serve as the SME of Microsoft 365 products to oversee and optimize the end‐user technology landscape, including identity management, multi‐factor authentication, and performance for end users by M365.
Coordinate with regional and local IT for workplace‐related activities and propose improvements to streamline processes and enhance productivity.
Ensure all operational procedures and processes are implemented and that service requirements are maintained and managed.
Perform other relevant ad‐hoc tasks as assigned by the reporting manager or as required by business needs.
Qualifications
At least 7+ years of experience in end‐user computing, with proven experience in managing Workplace services for medium‐to‐large organizations.
Good understanding and hands‐on experience with Microsoft end‐user technologies and modern workplace in a global/large user environment and vendor management.
Experience with vendor management and partnering with 3rd party service providers.
Excellent communication and interpersonal skills, with the ability to collaborate with cross‐functional teams and end‐users from the regions.
Effective stakeholder management and coordination skills to communicate with a wide variety of people at different levels.
Good understanding of IT Workplace & Collaboration solutions and related market developments.
Experience with zero trust endpoint security, cloud security, and managing M365 compliance features is a plus.
Additional notes:
This role is opened for local employment only. Salary package (local) & job title shall commensurate with experience. Only short‐listed applicants will be contacted.
By applying for this role, you consent to CMA CGM Group collecting, processing, and using your personal information as described, including for reference checks and potential consideration for other open positions within CMA CGM Group. Personal data may be retained for two years to consider you for other roles if you are not selected for this position.
Notice to third party agencies: CMA CGM Group does not accept unsolicited resumes from recruiters or agencies unless there is a signed Recruitment Fee Agreement.
Seniority level
Mid‐Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Transportation, Logistics, Supply Chain and Storage and Maritime Transportation
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