Assistant Director, IT Business Analyst, Ipos

Great ideas do not discriminate, and anyone can have them. Given the right protection and support, a great idea can become a powerful brand, a transformative technology, an innovative process or design, or even a song or story that moves one’s soul. Housing Singapore’s largest community of intellectual property (IP) experts, the Intellectual Property Office of Singapore (IPOS) understands better than anyone how important it is to protect ideas and creations for now and for the future. We leverage our deep technical, legal and business expertise to help innovative enterprises grow, through their intangible assets, including IP, from Singapore, through Singapore. We catalyse the ideas of today, into the assets of tomorrow.

**About IPOS International
IPOS International (IPOS Intl) is a private limited company fully owned by IPOS, committed to building Singapore’s future growth as a global hub for intellectual property creation, protection and management. We serve the public sector, investors, private enterprises, not-for-profits, service providers and individuals through patent search and analysis, training and IP management services. Together, we amplify creativity and enable innovation, to realise tangible economic and social value from intangible assets.

**Job Role:
**Job Responsibilities
**Discovery of system improvements
- Understand business users’ needs and intentions (business requirements)
- Identify how to improve the system to best support users and their business requirements effectively and efficiently.
- Translate business requirements into technical specifications.
- Model business processes and identify opportunities for system improvement.
- Create and analyse high level business cases to provide recommendation to business units.
- Liaise with vendor to solicit solutions based on the identified business cases.
- Evaluate vendors’ solutions to ensure that it met the business cases.

**Implementation of system improvements
- To ensure that projects are executed within agreed parameters of cost, duration, and quality according to the provided project plan by SAD
- To ensure that the project schedule and activities based on appropriate project implementation methodology are followed.
- To identify potential project risks and its implication to the organisation and to recommend mitigating measures to ensure that the risks are properly addressed.
- To act as the change agent for project transition, including the smooth and seamless coordination of critical milestones and ensure that these milestones are met.
- Communicate effectively with vendor technically to ensure that users’ business requirements are met, and users’ queries are effectively attended to.
- Guide business users in providing requirements to vendor.
- Ensure that the requirement specification is properly documented.
- Perform verification and validation on solution before releasing to business users for User Acceptance Testing.
- Provide support during User Acceptance Testing.
- Ensure that training guides are duly documented and provided to business users.
- Conduct user training to business users

**Application Operational Management
- Identify, propose, and develop relevant SOPs.
- Proactively manage users’ expectations, interact with them to provide quality service and technical solutions to the issues or queries to maintain satisfaction.

**General Support
- Performs other duties as assigned by SAD or their representative.

**Job Requirement:
- Qualifications preferably in Information Technology, with at least 5 years of relevant experience in previous roles as Business Analyst.
- Possess at least a Degree in Information Technology or its equivalent.
- Good understanding of IT Software Development Lifecycle and preferably in Microsoft platforms
- Good working knowledge of Microsoft 365 suite of products (especially docx, excel and pptx).
- Work independently on a diverse range of tasks delegated by the SAD.
- Ability to distil problem and solutions in words, and to have good verbal and writing skills to present solutions to management.

**Are you the one? Please write to us if you have/are:
- A team player and great collaborator, with a strong commitment to the team’s success.
- Service-oriented with good interpersonal and problem-solving skills.
- A strong communicator who is organized, meticulous and able to multitask with excellent project management skills.
- Experience in managing outsourced IT service providers would be an advantage; and
- Willing to work hard and under pressure in a dynamic and challenging environment.