
Department Manager
17 hours ago
About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,
About the Role:
The Department Manager will be responsible for the management and direction of employees and operations for customer support global language team. Responsibilities will include researching, analyzing and clearly understanding the products supported globally, along with customer data processes/data flow and business strategies. In partnership with internal and external customers, business knowledge will be used to identify and implement process efficiencies and data solutions for our Financial Crime and Compliance product workflows.
Responsibilities:
- Builds and maintains an effective operations organization committed to customer and employee satisfaction and profitable growth.
- Manages or advises on hiring, training and development, allocation and performance assessment of personnel within area of responsibility.
- Provides the tools, training and environment required to achieve employee success.
- Manage the day-to-day activities of assigned staff.
- Monitor and ensure accuracy of all work.
- Participate in the annual performance review process.
- Train staff and the subsequent optimization of their performance to support organizations strategic goals.
- Provide ongoing follow-up and feedback.
- Identify the need for, provide and/or assure all personnel are properly trained in their assigned tasks. Review, develop and implement process improvements, departmental goals, and objectives.
- Serve as go-to person for review and resolution of escalated issues.
- Maintain current knowledge of applicable laws, changes and requirements and ensure compliance.
- Ensure all work is completed according to established policies, procedures, and standards.
- Assist staff in adhering to the department work schedules are maintained and projects proceed according to plans/job specifications.
- Collaborate with cross-functional and divisional groups to achieve established goals and objectives.
- Manage customer relationships expectations both internal and external.
- Prepare and/or assist in preparation of the budgets and monitor related expenditures to ensure compliance with established departmental budget.
- Assist in the preparation of periodic operational reports and metrics as requested.
- Assist other departments/divisions as requested by supervisor and/or other senior management
Requirements:
- Has minimum of 5 yrs. leadership experience with at least 2 years supervisory or operations lead role. Remote team management experience a plus
- Must have a bachelor’s degree
- Must have call center experience
- Ability to learn quickly and grasp product and process to be able to effectively manage operations and assist in process improvement initiatives.
- Highly effective in people management, coaching, motivating, coordinating, and providing guidance to team members.
- Energetic, positive thinking and self-motivated with strong interpersonal skills to effectively build and sustain trust-based relationships with all levels of the organization.
- Demonstrated ability to work and meet deadlines in fast-paced and challenging environment.
- Strong written and verbal communication, problem solving, project management and delegation skills
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs.
- Life Assurance Policies: Providing financial security for your loved ones.
- Modern Family Benefits: Support for maternity, paternity, and adoption needs.
- Long Service Award: Recognition for your dedication and loyalty.
- Celebratory Allowance/Gifts: Marking special occasions to celebrate with you.
- Flexible Benefits Plan : Offering you wider choice of services and products
- Employee Assistance Program : Access support for personal and work-related challenges.
- Flexible Working Arrangements: Balance work and personal life effectively.
- Access to Learning and Development Resources: Empowering your professional growth.
Learn more about the LexisNexis Risk team and how we work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our
Applicant Request Support Form
or please contact 1-855-833-5120.
Criminals ma
-
Department Manager
2 weeks ago
Singapore CHRISTIAN DIOR SINGAPORE PTE LTD Full timeAs a Department Manager, you will be part of the store management team to lead the boutique towards the company direction. You will need to have strong knowledge on the product and brand and coach your Department members. **Management** - Be a leader and keep your department motivated in order to achieve exceptional results. - Develop talents from your team...
-
Department Manager
2 weeks ago
Singapore Prada Full timeFounded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities. Joining our Company means working in a creative and...
-
Senior Manager
2 weeks ago
Singapore Military Security Department Full time**What the role is** - You will lead a team of finance professionals in the control and accounting of the department’s funds. **What you will be working on** - This includes managing the department’s payments and receipts, as well as the preparation and submission of the department’s quarterly budget reviews and annual budget requirement. You are also...
-
Senior Manager
1 week ago
Singapore Military Security Department Full time**What the role is** You will lead a team of finance professionals in the control and accounting of the department’s funds. This includes managing the department’s payments and receipts, as well as the preparation and submission of the department’s quarterly budget reviews and annual budget requirement. **What you will be working on** You are also...
-
Department Manager
5 days ago
Singapore CHRISTIAN BASSETT (SINGAPORE) PTE. LTD. Full timeChristian Bassett is recruiting a Department Manager for a European luxury fashion company. ROLE - We are currently seeking a Department Manager who will report to the Assistant Store Director as part of our dynamic team. - The Department Manager is a professional in the category they oversee and is responsible for promoting brand engagement to customers in...
-
Department Manager
2 weeks ago
Singapore LVMH Full time**Poste** **Management** - Be a leader and keep your LG team motivated in order to achieve exceptional results. - Develop talents from your team by improving their skills. - Manage the day-to-day operations of your department. - Responsible for the quality of the team (uniform, grooming, service) - Support given for recruiting team and manage the...
-
Department Manager
2 weeks ago
Singapore Christian Dior Couture Full timePOSITION **Management** - Be a leader and keep your LG team motivated in order to achieve exceptional results. - Develop talents from your team by improving their skills. - Manage the day-to-day operations of your department. - Responsible for the quality of the team (uniform, grooming, service) - Support given for recruiting team and manage the integration...
-
Deputy Director
1 week ago
Singapore Military Security Department Full time**What the role is** - You will lead a team to manage and support acquisitions for the department, and ensure optimization of resources. **What you will be working on** - You will define the overarching procurement strategy and create a robust governance framework that is aligned to existing legislations and regulations. You will be responsible for the...
-
Department Manager
2 weeks ago
Singapore Courts (Singapore) Pte Ltd Full time**JOB DETAILS**: The essential responsibilities of the Department Manager include: - Achieves department sales targets, goals and objectives. - Monitors sales figures, analyses and interprets data and trends and discusses this information with Branch Manager for forward planning. - Conducts daily briefing and regular floor walks to make sure that brand...
-
Department Manager
1 week ago
Singapore MITSUBISHI ELEVATOR (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesThe Department Manager, Quality & Safety is responsible for overseeing the operation of three key sections within the Quality & Safety Department: Quality Control (QC), Annual Inspection (AI), and Workplace Safety & Health (WSH). This role ensures the smooth and efficient daily operations of the department, ensuring that all...