Associate Director, External Manufacturing

Our Manufacturing Operations teams are the people that make our products. We work in the manufacturing plants with a “Safety First, Quality Always” mindset striving for continuous improvement. We work in the local plant connected to our global manufacturing network to ensure the highest quality of raw materials, intermediates and finished products.

**THE OPPORTUNITY**

The External Manufacturing Operations Associate Director (ExMOAD), is accountable for meeting customer demand at the External Partner (EP) they manage by achieving excellence in Compliance, Supply, Continuous Improvement & Cost through their leadership and coaching of the responsible our cross functional teams and their work in partnership with those EP’s while leveraging our Production System principles (MPS) and the E2E supply chain.

The ExMOAD is the owner and primary point of contact for all dealings between MMD and the EP and establishes a strong business partnership as well as boundaries and ground rules of engagement.

**WHAT YOU WILL DO**

**Primary Activities**:

- ExMOAD is a “Virtual Plant Manager” within ExM. They oversee MMD’s relationship with the external partner.
- The ExMOAD serves as the air traffic controller of all information/interactions between MMD and the EP leveraging the “Control Tower” and establishes boundaries and ground rules of engagement.
- Is the leader of the MMD cross-functional team (Supply Chain, Quality, Technical Ops, Procurement ) who are responsible for delivering daily/weekly/monthly/annual requirements at their external partner(s).
- Is accountable for all operational related activities:

- Ensuring compliance (Quality Risk management, Deviation Management, Product Release, Change Control); Meeting Demand; Dispute resolution (w/ appropriate escalation); Production Planning; Materials Management (MRP entries, Logistics); Technology issues; Oversight of shop floor production (determining when an ExM functional rep should be deployed to the External Party’s (EP) facility); OpEx and Continuous Improvement activities; Linking E2E (upstream and downstream) and with SCM (Supply Chain Management) to ensure and optimize flow of materials
- Proactively drive risk assessment across the whole value chain and work closely together with Focus Factory team and EP to manage and mitigate risks to aim at zero interruption of the supply chain and to ensure 100% compliance in quality and in environment, health and safety
- Is frequently present at their external partners site on the production floor, builds a strong interdependent relationship with the sites leadership team and is able to (“read a site”) assess & diagnose with appropriate tools and resource the true current condition & risks at a partners site and formulate in partnership with the external partner and our cross-functional team action orientated and time bound improvement plans
- Partners with ExM Procurement, ExM Quality, and ExM Technology on commercial aspects of relationship, including Identify, Select, Negotiate and Re-negotiate/terminate, as required. The ExMOAD may not be involved in all transactional interactions if they can be managed/delegated to a functional area but will be kept appraised of status/resolutions, etc.
- Participates and represents ExM on the cross-functional teams with SCM/Product Source Management/Procurement/IDST for due diligence ahead of siting approval & post siting approval to support SOS/NPI changes at an external party and assume primary ownership of the new relationship. The ExMOAD will ensure there is a plan with clear actions and timelines in place to deliver this SOS or NPI.
- The ExMOAD works with the external partner to understand EP capacity (e.g. stated capacity, firm capacity, future capacity plans, time horizon / lead times required etc.) and future capacity based on agreed improvements
- Is accountable for maintaining the integrity of the MSA (Master Supply Agreement) ensuring alignment with the Supply and Quality agreements and appropriate document revision and distribution control and for ensuring contract terms agreed upon by MMD and the External Party are executed including purchase orders, forecasts, deliveries, and approving invoice payments.
- Is accountable for inventory control. Depending on the location of goods (at External Party or at Our company), ExMOAD ensures adequate documentation of material disposition. In some markets, ExM Operations may need to witness the destruction of goods (to prevent counterfeiting) or have the External Party certify the destruction, per destruction procedures.
- Acts as a our Production System (MPS) leader & coach for own team and works with external partner and MPS resources, as needed, to identify External Party OpEx / continuous improvement opportunities and supports implementation once approved.
- Leads with the external partner periodic Business and Operations Review Meetings. Based on our company and ExM strategy the ExMOAD develops wit