Executive, Media Client Service

1 week ago

Singapore Nielsen Full time

The Global Nielsen Media Client Service & Sales team provides modern and effective services that meet client needs quicker, while giving Nielsen more control over how we service our clients. We will create capacity to elevate the work we do with clients to focus on market impact and business growth. We are at the forefront of customer experience and become an agent of change as we embrace automation to navigate the complex needs of our industry and continue to be the industry leader

**ABOUT THE ROLE**

Our insights impact businesses around the world. Join our Media, Client Service team to help bring high-quality and up-to-date data to our clients, every day.

**RESPONSIBILITIES**:

- Maintain a client service orientation on day-to-day servicing of our key clients.
- Project management, analysis, and reporting of assigned syndicated.
- Ensure accurate and on-time delivery as well as perform quality checks (where applicable) for all product deliverables and for ad-hoc work done on assigned accounts.
- Conduct issue-based analyses, deliver proactive insights and address any possible red flags, take initiative in finding/providing solutions to any issues.
- Risk, issue and change management - maintain mechanisms to manage change control, risks, and issues within an assigned project.
- Provide database/software training to clients, manage client expectations and queries on deliverables/client-facing platforms.
- Maintain good communication with all internal and external stakeholders on the execution and delivery of projects i.e. on project-specific issues, problems, & ad-hoc queries.

**QUALIFICATIONS & SKILLS**:

- At least a Bachelor’s Degree, in any discipline.
- No experience is required but executives with 1 or 2 years of experience would be desirable.
- Strong client-focus and pro-active.
- Clear communication skills with the ability to handle various tasks effectively.
- Ability to solve problems using sound analytical skills.
- String attention to details.
- Basic knowledge of research techniques and methodologies.
General interest in Media or TV industry, experience in Media or TV industry is a bonus.

ABOUT NIELSEN

As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work

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