Vp, Service Recovery Support Analyst
1 week ago
**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. x Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
**Responsibilities**:
- Work with other support team(s), ensuring the respective teams provide proactive, timely, effective and efficient support to users
- Participate in the support activities, and owns all issues and projects
- Ensure control disciplines are followed within the team(s), e.g. change standards and release processes
- Ensure all issues are proactively managed - escalate issues as appropriate to necessary teams and management
- Analyze, identify the root cause, and route issues to proper teams and resolve issues and resolution to closure
- Participate and collaborate with the development team(s) in requirements gathering, clarification, and analyze impacts on issue or users requirements.
- Participate in any BCM activities or infrastructure related upgrade
**Job Requirements**:
- Degree in computer science/engineering or related disciplines
- Good understanding of Finance systems in related to Regulatory Reporting, Management Accounting, Financial Accounting, Basel Solution.
- Individual must have working experience in RiskAuthority, OneSumX, Hyperion EPM suite (Essbase, Planning, Financial Management) on Unix/Windows platforms
- Understanding of front to back operations, finance, risk and accounting will be added advantage
- Independent, proactive and self-starter with excellent interpersonal and communication skills
- Strong analytical and good problem solving skills
- Ability to work in a fast-paced and team-oriented environment
- Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills
- Strong analytical and good problem solving skills
- Ability to work in a fast-paced, multi-task and team-oriented environment
**Be a part of UOB Family**:
**Competencies**:
- 1. Strategise- 2. Engage- 3. Execute- 4. Develop- 5. Skills- 6. Experience
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