Market Head of Business Continuity and Incident Management

**Description**

**Some careers grow faster than others.**

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a **Market Head of Business Continuity and Incident Management (BCIM).**

**Principal Responsibilities**

Business Continuity
- Provide expert assistance and support to local Businesses, Functions and branches as they fulfil their analysis, planning and exercise obligations
- Manage the planning and execution of an effective, fit-for-purpose annual business continuity programme
- Support the effective function of the Business Resilience Steering Group (quarterly Resilience Management and Governance forum) by providing BCIM content, leadership, stakeholder engagement and management

Major Incident Management
- Ensure the mandated Major Incident Management (MIM) controls are in place and so enable an effective market Major Incident Group (MIG) response capability (including the preparation and facilitation of MIG member training and exercises
- Perform threat monitoring and provide timely escalation and updates to MIG Chair, regional BCIM team and stakeholders
- Assist the MIG Chair on local MIG invocation. Facilitate the MIG invocation process and assist the Chair in the management of the meetings

Operational Resilience
- Own the overall responsibility of BCIM led deliverables with the OpRES program and work jointly with the Centre of Excellence team in critical decision making
- Provide SME guidance for the documentation of the IBS level BIAs / BCPs and Incident Management escalation structures through workshops.
- Conduct deep dive reviews of Department level BIA / BCP contents with a view of aligning their impacts and responses to IBS Recovery Time Objectives and Impact Tolerances

Regulatory
- Ensure compliance with applicable, local regulation and HSBC guidelines, making sure to employ the higher standard of controls

Customers / Stakeholders
- Develop and maintain trusted relationships with local market, business and functional COOs and their teams
- Maintain relationships with regulators and industry bodies to enable an effective overview of current and/or future threats

Leadership & Teamwork
- Engagement and participation with regional BCIM team, market BRR and COO team. Foster collaboration and exchange with other HSBC entities in market

Operational Effectiveness & Control
- Understand the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology

**Qualifications**
- Experience in risk or control management
- Subject matter expert and proven track record in managing a Business Continuity Programme
- Significant experience in managing Incidents, training senior executives and facilitating crisis exercises
- Deep understanding of globally leading and local regulatory requirements related to Business Continuity and Incident Management
- Professional certification in Business Continuity a significant advantage
- Ability to translate global, regional and local priorities to direct local activities
- Ability to make decisions including when under pressure and to tight deadlines
- Experience of working in highly regulated and complex international organisation
- Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
- Ability to balance multiple competing demands to find the best solutions
- Innovative thinking
- High ethical standards

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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