Operation Executive

2 weeks ago

Boon Lay, Singapore AGS INTEGRATION PTE. LTD. Full time

2 years exp

**Roles & Responsibilities**

**Key Responsibilities**:

- Possess PWM Security Supervisor (SS) or Senior Security Supervisor (SSS).
- Leading and manage the day-to-day operations and deployment of security personnel to the sites as allocated.
- To take the lead in manpower planning for individual sites as assigned not limiting to manpower forecasting and planning for all permanent and relief security personnel.
- Good interpersonal skills, dynamic, a good team player and ability to work very well with clients and security guards.
- To be responsible and handle clients in an appropriate manner and to response to complaints or any operational issues arose.
- Able to carry out investigations and write incident reports.
- Plan duty roster for your sites, work closely and Co-ordinate with each site to do manpower forecast, planning for Relief Security Officers to be on sites when necessary.
- Conduct on the job training/OJT for sites as per requirement to new hires and conduct refresher courses as and when required. For instance, safety briefing, traffic management control.
- Make rounds and checks to various sites to ensure staff are carrying out their duties accordingly and meet up with clients to get feedback on weekly basis.
- Provide support for Operations Managers, Site Security Supervisors & assist in handling complaints or operational issues. Willing to stand-in as Security personnel if needed and willing to work 12-hour shift.
- Coordinate with the management team and work client's management team to ensure customer satisfaction.
- Make rounds and checks on various sites to ensure security personnel are carrying out their duties accordingly and meet up with clients to get feedback on a weekly basis.
- Attend weekly/monthly meetings with clients and contribute towards performance improvement plan in the security industry and to provide better services to clients.
- Submission of reports on a weekly basis.

**Requirements**:
1. Prefer with experience in Customer Service or uniform groups like Police or SAF/SCDF

2. Excellent communication skills and people oriented

3. Able to respond to emergency within 24 hours and reacts to emergency

4. Possess good interpersonal skills and to work as a team including security personnel

5. Hold a valid class 3 driving license

6. Able to meet tight deadlines and meet custommer expectations promptly

7.Prefer with own vehicle (bike, van, car) though NOT a must

8. Those with experience in School site and Commercial site will be added advantageous

No information added.

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