Order Management, 6 Months

2 weeks ago

Central Singapore Emprego SG Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Contract**Salary**
- $2,500 - $3,800 Per Month**Date Posted**
- 3 hours agoAdditional Details

**Job ID**
- 88707**Job Views**
- 2Roles & Responsibilities
- Responsible for assigned customer accounts for the entire order life cycle (from new customer setup, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
- Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders;
- providing accurate documentation and continual communication to customer throughout the process.
- Take ownership of and resolve complex customer inquiries through extensive research, a detailed
- understanding of processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
- Request support from the next appropriate level of customer support for complex escalations/issues
- providing documentation throughout the process.
- Maintain accurate records of all internal and external interactions in the appropriate database/system.
- Ensures customers comply with export polices and ensures required export/shipping documentation is compiled to the relevant legislation.
- Acts as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance.
- Supports Supervisor with hosting customer visits at local facility.
- Develop, prepare and distribute standard and customized internal and customer reports.
- Coaches team members on Customer Order Management policies, procedures and metrics.
- Leads a Customer Order Management departmental goal or initiatives to support a more proactive customer support organization.

**Information**
- Duration: 6 months
- Location: Changi North
- Working hrs: Mon to Fri Office hr

Reg No: R1440784 (Foo May Cheng)

**EA License No: 01C4394**Tags

order

management

6

months

clementi

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