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Customer Service Assistant

2 weeks ago

Singapore Vopak Full time

Singapore-
Customer Service-
40 hours**Description of**
**this vacancy**:
Start your career as a **Customer Service Assistant (6 months)** at Vopak and be responsible for providing administrative support around order processing, documentation handling and reporting. The stakes are high 24/7, the pressure is always on, customers are expecting the CSA to contribute by accurate and timely operations. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. Ready to develop yourself and make a positive impact? Improve the world and start as Customer Service Assistant (6 months) at Vopak.

**What will you do as a Customer Service Assistant (6 months)?**

As a Customer Service Assistant (6 months), you will be responsible for order processing, trucking and drumming activities, documentation handling as well as periodic reporting.

**What do we offer you?**
- A market-based salary depending on your experience and knowledge and attractive bonuses
- Various growth opportunities

**What do we expect from you as a Customer Service Assistant (6 months)?**
- At least 3 years experience in a dynamic admin role
- Experience in a maritime or Oil & Gas administrative role is a strong bonus
- Degree or Diploma in business discipline

**Your core responsibilities are**:

- Support in the registration of vessels, ITT, trucking and drumming orders in MyService accurately
- Update customer orders based on instructions from Account Manager
- Create relevant feed/run down order in the Industrial Terminals
- Coordinate and plan drumming activities
- Book time slots for trucking activities
- Liaise with haulier to optimize planning
- Coordinate service disruptions with Account Manager and Operations
- Coordinate and plan drum delivery and collection
- Conduct relevant Customs Clearance Processes
- Handle shipping and ITT documentation
- Handle prevailing administrative tasks for the department
- Perform relevant dispatcher activities on the terminal
- Assist Account Managers with manual inventory reports for customers
- Create all other prevailing periodic reports, including Qliksense

**Want to start as Customer Service Assistant (6 months) at Vopak?**

This Job Description is not intended to be all-inclusive. The employee may cover other related duties to meet the ongoing organizational needs.