Process Improvement Specialist

**Process Improvement Specialist**

**Let’s care for tomorrow.**

**Your ambitions. Your dreams. Your tomorrow.**

At AGCS, we are the global leader for insuring corporate and specialty risks in the Allianz Group. Whether it’s aircraft, satellites, the world’s biggest ships and tallest building, cyber-attacks, or climate change impacts, Allianz Global Corporate and Specialty (AGCS) has the major risks covered when it comes to protecting businesses.

**Job Purpose / Role**:
Global Process Management's, Process Improvements practice is engaged to transform the business performance through effective process improvements across the value chain of the organization. The role holder is responsible for execution of a global program (portfolio of several process improvement projects) against agreed improvement productivity & efficiency targets to improve organizational performance and achieve benefits in close alignment with the various business stakeholders.

The individual will take accountability for planning, structuring, leading and executing global process improvement effort of high impact and complexity. Responsible in leading the engagement teams consisting of Process Improvement Managers, Process Improvement Specialists, Transformation Managers, Transformation Analysts and Support Staff and actively contributing to deliver expected business results.

The individual will support in the execution of the Global Process Management function strategy. Define & own globally the process improvements related business demand in close partnership with business stakeholders. Be responsible for driving process improvements and generating productivity efficiencies in accordance with the committed business case. Collectively, build a high performing team supporting AGCS in process improvements.

**Key Responsibilities**:
Process Improvement
- Drive the strategy and approach for the overall AGCS Process Improvement roadmap, including complexity reduction lever.
- Drive global execution of the Improvements program with LoB & Regional Heads / CXO areas
- Work closely with Senior Management and Global Product Management on process improvements (e.g., Simply Smarter Together (SST) initiative) and data improvement (e.g., systems, data, automation, vendor management, RPA etc.).

Resource Management
- Identify the appropriate career structure, competency model and define the required roles in line with the Target Organization structure and operating model.
- Attract, Recruit and Retain the resources required to operate at optimal utilization, efficiency, and effectiveness to achieve agreed business and functional goals.
- Set clear targets and performance, manage these accordingly. Plan and manage career development, training, and development for the team globally.
- Create mechanisms, fora or meetings that improve collaboration between cross functional teams and where joint targets have been agreed.
- Participate in group initiatives and relevant group functional committee.

Communication and Relations Management
- Manage and collaborate with internal and external stakeholders.
- Work with "department"/"function" colleagues and/or other stakeholders to determine global and local communication requirements and develop relevant materials as needed.

**Key Experience / Requirements / Skills**:
Required Experience
- Minimum 1 to 3 years of experience in the domain of practice of the role and/or project management
- Preferably experience in the insurance industry domain
- Cross-cultural and international work experience

Technical Skills
- Project Management: from individual task management to ability to manage large complex projects.
- Change Management, including stakeholder management, change curve, communication.
- Consulting skills: relationship management, customer satisfaction, understand customer needs, build CBA & Business Case, facilitation, consult business.

General Skills
- Expert relationship building and negotiation skills.
- Communication & Presentation
- Inquiry skills, constructive feedback & conflict resolution
- Cross-cultural and cross functional collaboration
- Leadership & decision making

Education
- Tertiary Qualification/Degree, preferably in Business Administration, Operations Management, Management Sciences, Engineering Management or Technology and Management.

Languages
- Fluency in English is mandatory. Fluency in other Asian Languages is a plus.

**What’s in it for you?**

**Let’s care about everything that makes you, you**

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

**Let’s care for your financial wellbeing**

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonu