Client Services Specialist

2 days ago

Singapore METAVERSE GREEN EXCHANGE PTE. LTD. Full time

**Roles and Responsibilities**:

- Support clients in the onboarding process and provide support post-on-boarding
- Ability to understand customers’ needs and provide appropriate solutions and attention promptly
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
- To adhere to professional standards of behaviour & conduct in dealing with customers.
- Solicit customers’ feedback and identify problem trends for improvement actions.
- Work with the different business units to address and resolve issues for customers

**Requirements**:

- Diploma in any discipline with approximately 3 - 5 years of relevant experience.
- Experience as a Customer Support Specialist or similar client service role.
- Familiarity with the financial industry in a call centre environment is a plus.
- Has a passion for customer service.
- Able to work in a fast-paced and demanding environment.
- Excellent problem-solving skills.
- Comfortable to work rotating shift hours including weekends and public holidays, if required.
- Effective communications skills in both English and Mandarin in order to liaise with both English & Mandarin-speaking counterparts

If you are looking to be part of a growing, award-winning team within the financial technology industry, we would like to hear from you. Remuneration will be commensurate with experience and qualifications.

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